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Agency Ascend is a podcast for insurance agents and agency owners who are looking for resources to scale their business. The show is hosted by CEO, Chris Sterlacci, and other staff members of CAA to bring you tools and guidance on how they help Agency Owners turn their business into a major asset.
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- Why 90% of Insurance Agency Hires Fail (Avoid This) · 50 dkHiring the right person takes more than finding someone with an impressive résumé. In this episode of Agency Ascend, Chad Brumit sits down with Jared Wyatt to explore how lessons…
- He Left the Military and Went into Insurance · 46 dkWhat does a 25-year military career have to do with running an insurance agency? For Vic, quite a lot. After leaving the military and stepping into the agency his father-in-law…
- Why Generic Insurance Marketing Does Not Work · 36 dkAI is changing insurance marketing, but it is not a substitute for a real brand. In this episode, the Agency Ascend team sits down with Tiany Rodriguez and Sir Isaac to discuss…
- David Allen on: Fear vs. Faith in the Pseudo Soft Market · 45 dkArtificial intelligence isn't coming to insurance—it has already arrived. In this episode of Agency Ascend, Chad Brumet, Chris Sterlacci, Jessica McBurney and returning guest…
- Do You Actually Own Your Insurance Book? Independent Agent's most Frustrating Problem. · 43 dkGetting carrier appointments can create a frustrating chicken-and-egg problem for independent agencies: carriers may want proof of production before offering a direct…
- How To Stop Wasting Time on Bad Insurance Opportunities · 40 dkCommercial insurance isn’t just a bigger version of personal lines—it’s an entirely different process. In this episode, Amanda Hightower of Hightower Insurance Group joins Agency…
- The Math Behind Going Independent (as an Insurance Agency) · 37 dkRichard Johnston joins Agency Ascend to share one of the most transparent conversations we’ve had yet about leaving the captive insurance model and rebuilding independently…
- The Hidden Cost of Staying Captive · 29 dk · Bölüm 18The captive agency model has helped many agents enter the insurance industry, build discipline, and learn how to sell. But in 2026, the model is facing new pressure. In this…
- Starting an Insurance Agency? These 5 Things Decide If You Make It · 46 dk · Bölüm 17Starting an agency is exciting, but the first 12 to 24 months can also expose every weak spot in a business plan. In this episode of Agency Ascend, Chad Brumet, Chris Sterlacci…
- The New Rules of Carrier Access and Agency Growth · 34 dk · Bölüm 16In this episode of Agency Ascend, Chad, Chris, and Jessica break down what’s really happening with carrier relationships, market access, and agency positioning heading into 2026…
- How to Choose the Right Insurance Network Model · 60 dk · Bölüm 15Choosing a network, aggregator, or franchise isn’t about finding the “best” option—it’s about finding the right fit for your vision. In this episode, Chad and Jessica break down…
- Growth, Scale, or Exit: Choosing the Right Agency Path · 40 dkIn this episode, the team breaks down the real paths agency owners take—and why choosing the wrong one can quietly limit growth. From lifestyle agencies and producer-owners to…
- Why Most Agency Owners Don’t Actually Own Their Book · 47 dkIn this episode of Agency Ascend, the core team dives deep into one of the most misunderstood topics in the insurance industry: contracts. Building on feedback from a previous…
- Agency Ascend Reacts: Hard Truths About Growth, Exits, and Reality · 27 dkThis special reaction episode of Agency Ascend brings the full core cast back together to revisit and react to standout moments from earlier episodes. Producer Sir Isaac steps in…
- Why Agency Acquisitions Are Exploding in 2026 · 46 dkThis episode of Agency Ascend digs into one of the hottest topics in the independent insurance world: acquisitions—why they’re accelerating, what drives agency value, and how…
- How ICA is Reinventing Insurance Education with David Allen · 53 dk · Bölüm 15In this episode of Agency Ascend, hosts Chad Brummett, Chris Sterlacci, and Jessica McBurney sit down with David Allen, Commercial Lines and Sales Instructor for Insurance…
- Mentorship Meets Metrics: How Growth Coaches Drive Agency Success · 46 dkIn this episode of Agency Ascend, Chad and Jessica sit down with CAA’s Growth Coaches, Mindi Monaco and Robyn Dallas, to discuss how growth coaching transforms independent…
- Stop Chasing Growth—Start Pursuing Alignment: Austin Jordan's Story · 52 dkIn this episode of Agency Ascend, we sit down with Austin Jordan, a Regional Sales Manager with AmTrust Financial Services in the DFW area who shares his career journey, lessons…
- What I Wish I Knew Before Starting My Insurance Agency with Amanda Hightower · 55 dkIn this episode of Agency Ascend, hosts Chris and Chad sit down with Amanda Hightower, founder of Hightower Insurance Group. Amanda shares how a moment of divine inspiration led…
- Married Couple Builds Insurance Empire: The Crenshaw Journey · 36 dk · Bölüm 12In this episode of Agency Ascend, hosts Chad Brumit and Chris Sterlacci sit down with Diana and Ron Crenshaw of Elite Security Insurance. From military service to agency…
