Return policy
This page explains how to cancel what you bought on Radioguide.fm and what you get back. It belongs to our terms. Questions or a refund request: [email protected], with your order or invoice number.
Per product
| Product | Cancel | What you get back |
|---|---|---|
| Ad campaigns (B1) | pause or stop at any time in your campaign | budget not yet spent goes to your wallet as credit; refused before anything was spent: full refund |
| Sponsored and blog articles (B2) | before we publish: mail us | refused by us: full refund; cancelled by you before publication: refund minus work already done |
| Studio credits and banner or audio unlocks (B3) | unused credits: mail us | unused credits you paid for: refund; used credits and unlocked files: no refund; failed generation: credit back |
| Studio work by our team (B3) | before we start: mail us | full refund before we start; we cannot deliver: full refund |
| Monthly and yearly plans (stations, artists, podcasters, API, station website) | any time in your account | you keep access until the end of the paid period; no refund for the part of a period already started |
| Podcast Pro paid in advance (B6) | not needed, it ends by itself | no refund once it has started |
| Featured weeks, boosts, plugs, festival promos (B4-B7) | before the booked week or period starts: mail us | full refund or a new date; once started: no refund |
| Pitch credits (B5) | unused credits: mail us | unused credits you paid for: refund; a pitch without an answer in 7 days: credit back automatically |
| Wallet credit | mail us | credit you paid for and did not use: refund to your payment method |
Refunds go back to the payment method you used, normally within 14 days after we agree to them. For refunds we send a credit note with the same VAT as the invoice. Payments made with wallet credit are refunded as wallet credit.
Right of withdrawal for consumers
If you buy as a consumer (not for a business), you may withdraw from the purchase within 14 days without giving a reason. The 14 days start on the day of the purchase.
- If you asked us to start within the 14 days (for example a campaign, a featured week or a plan that starts at once), you pay for what we already delivered until you withdrew.
- For digital content that we deliver at once (unlocked banners and audio, credits that you used, generated texts, pictures, voices and music), the right of withdrawal ends once delivery has started, if you agreed to immediate delivery and confirmed that you then lose your right of withdrawal.
- To withdraw, send us a clear message by e-mail ([email protected]) or use the form below. We refund within 14 days after we received your message, with the same payment method.
Business customers have no right of withdrawal; the cancel rules in the table apply.
Model withdrawal form
To: E-conomy B.V., Oude Delft 38, 2611 CD Delft, Nederland, [email protected]
I hereby give notice that I withdraw from my contract for the following service or digital content:
Order or invoice number: ...
Ordered on: ...
Name: ...
Address: ...
Date: ...
(Signature, only when sent on paper)
Station promotions of the older order form
For station promotions ordered through the older order form, this applies as well:
Advertisement orders can be cancelled 72 hours before the start of the advertising period. In this case you will get a full refund.
If there are any complications regarding the advertisements or if there are any questions,
please send us an email with both name and order number at [email protected].
All advertisement times will start on monday at 12:00 AM GMT+1.
