Beyond the Chatbot: Practical Frameworks for Agentic Capabilities in SaaS

Summary
In this episode product and engineering leader Preeti Shukla explores how and when to add agentic capabilities to SaaS platforms. She digs into the operational realities that AI agents must meet inside multi-tenant software: latency, cost control, data privacy, tenant isolation, RBAC, and auditability. Preeti outlines practical frameworks for selecting models and providers, when to self-host, and how to route capabilities across frontier and cheaper models. She discusses graduated autonomy, starting with internal adoption and low-risk use cases before moving to customer-facing…