Bytes and Banter
by Produced by PodTechs
Latest episode
Less Friction, Better Security: Using AI in Identity and Access…
Less Friction, Better Security: Using AI in Identity and Access…
About this podcast
Are you an Information Technology professional? Do you work in the IT industry? This podcast is for you. Bytes and Banter is hosted by HDI Local Chapters.
Episodes
The newest 20 of 40 episodes
- Less Friction, Better Security: Using AI in Identity and Access Management · 54 min · Episode 39In this episode of Bites of Banter, host Rocky McGuire talks with Tony Garcia, a cybersecurity service operations leader at McDonald’s, about his journey from hands-on IT and…
- Recognition That Changes Careers: Inside the HDI Awards · 35 min · Episode 38Recognition can change careers! In Episode 38 of Bytes & Banter, we explore the HDI Awards, the new Best Team Lead category, and how recognizing service and support professionals…
- AI Won’t Replace Leadership: The Human Skills That Matter More Than Ever · 51 min · Episode 37What happens when AI changes the way we work—but the fundamentals of leadership don’t change? In this episode of Bytes & Banter, Host Rocky McGuire sits down with N.J. Robinson…
- AI Rework, Delays & Handoff Breakdowns: What Leaders Can Fix in 30 Days · 38 min · Episode 36AI is supposed to make work easier—but why are so many organizations experiencing more rework, delays, and communication breakdowns? In this episode of Bytes & Banter, Lisa…
- SSW Spotlight: Optimizing Vanderbilt IT with AI Chatbots & Agent-Assist · 33 min · Episode 35In this Bytes and Banter SSW Spotlight, we preview Session 802 with Vanderbilt University: Integrating AI: Optimizing the IT Service Desk with Chatbots and AI Agent-Assist…
- SSW Spotlight: Kwik Trip | Built to Last: Creating a Sustainable Knowledge Culture (Session 403) · 44 min · Episode 34In this SSW Spotlight episode of Bytes and Banter, we feature the team from Kwik Trip to explore how they built a sustainable knowledge culture. Supporting over 900 retail…
- Humanising Service Management: Co-Creating Value in the Age of AI · 53 min · Episode 33Service Management is evolving, from frameworks and governance to human experience, allyship, and the ethical use of AI. David Barrow is an ITIL 4 Master and Ambassador, author…
- The Lost Art of Growth: When you lead yourself, everything else follows · 43 min · Episode 32What does it really mean to grow—beyond titles, certifications, and promotions? In this episode of Bytes and Banter, Rocky sits down with Varun Sharma, Delivery Operations…
- Stop Shrinking: Take Up Space in Tech Support and Leadership · 55 min · Episode 31In this Bonus Episode of Bytes and Banter, Sarah Caminiti joins us for a real talk about confidence, culture, and what it means to take up space—especially in support roles where…
- Say Yes and See What Happens: Sarah Caminiti’s CX Leadership Journey · 54 min · Episode 30Discover how to reclaim your professional narrative and lead with genuine intention in a rapidly shifting tech landscape. In this episode, Rocky McGuire connects with Sarah…
- It Pays to Know: Landing Your Dream Job or Dream Hire in 2026 (Robert Half Salary Guide) · 31 min · Episode 29Unlock the insights you need to land your dream job—or your next great hire—in 2026. In this episode, Rocky sits down with Cassandra Benner, Branch Director at Robert Half, to…
- Why CX Complexity Is Exploding (and What to Do About It) · 49 min · Episode 28Contact centers are more complex than ever—AI, cloud platforms, and remote work have created a perfect storm for customer experience leaders. In this episode, Luke Jamieson, CX…
- The Hidden Half of Tech: Rina Brahmbhatt on IT Service Management · 31 min · Episode 27What does it take to build a career in IT service management? For Rina Brahmbhatt, the journey began behind the counter at a post office in the UK and has grown into a global…
- The Great Hesitation: Navigating Today’s Tech Job Market · 35 min · Episode 26Our first repeat guest! Thomas Vick, Senior Regional Director at Robert Half, returns to Bytes and Banter with fresh insights on the tech job market and how companies can unlock…
- Letters to Our Younger Selves – Advice from 24 Tech Journeys · 32 min · Episode 25What would you tell your younger self at the start of your tech journey? In this special 25th episode of Bytes and Banter, we reflect on the most powerful lessons shared across…
- Beyond Tickets: Creating Meaningful IT Experiences · 46 min · Episode 24In this episode of Bytes and Banter, Matt Beran joins us to talk about rethinking IT service management through a more human-centered, experimental lens. From his early days as a…
- Energizing Tech Teams with Real Talk on Burnout, Leadership, and Human-Centered Service · 28 min · Episode 23In this episode of Bytes and Banter, Phil Gerbyshak joins us to talk about burnout, authenticity, and building a human-centered career in tech. From his early days as a…
- Solving Tech Challenges with the Right Talent · 23 min · Episode 22In this episode of Bytes & Banter, we talk with Matt Deneroff, Vice President and Market Director at Robert Half, about one of today’s most pressing tech challenges: finding and…
- Beyond Silos: Authentic Leadership in the Age of AI · 50 min · Episode 21In this episode of Bytes and Banter, Sarah Nicastro joins us to explore what authentic leadership looks like in an AI-driven world. From her unexpected journey into field service…
- Five Quick Fixes That Will Make Your Knowledgebase Articles More Useful · 47 min · Episode 20In this episode of Bytes and Banter, writing expert Leslie O’Flahavan joins us to unpack why great writing is one of the most powerful—and overlooked—tools in tech support. From…
