Client Giants
by Jeff Jackel, Jay O'Brien
Latest episode
AI Is Making Customer Service Worse with Natalie Beckerman
AI Is Making Customer Service Worse with Natalie Beckerman
About this podcast
Hosted by Client Giant co-founders Jeff Jackel and Jay O’Brien, Client Giants explores the strategies, stories, and principles behind building strong, lasting relationships with your clients, customers, and team.
Featuring conversations with founders, leaders, and operators, the show offers practical insights and a clear look at what actually drives connection and long-term growth in business.
Contact: [email protected]
Episodes
The newest 20 of 43 episodes
- AI Is Making Customer Service Worse with Natalie Beckerman · 28 min · Episode 44What happens when companies become so obsessed with efficiency that they forget about the people they're actually serving? In this episode of Client Giants, Jeff Jackel and Jay…
- How He Went From Addiction to Building a Business | Eric Oberembt · 47 min · Episode 43
- This Is Why Most Businesses Will NEVER Be Sellable with Dino Katsiametis · 38 min · Episode 42Most businesses aren't assets, they're jobs. In this episode of Client Giants, Dino Katsiametis shares why most entrepreneurs unknowingly build businesses that can't be sold and…
- She Burned Down Her $21M Business... And Replaced 80% of the Company with AI | Lynea Carver · 28 min · Episode 41Most entrepreneurs believe success means working longer hours, answering every message, and becoming indispensable. Lynea Carver learned the hard way that this mindset leads to…
- He Gave Up $12,000 to Keep One Client · 34 min · Episode 40What would you do if telling the truth meant walking away from a $12,000 commission? For most people, that's an easy answer. For Steve Buzogany, it was the defining moment of…
- People Can Tell When You're Faking It | Sales Secret Nobody Teaches with Aleks Bugarski · 40 min · Episode 39Everyone wants to know how to become a better salesperson. Very few people ask how to become someone others genuinely trust. In this episode of Client Giants, Jay O'Brien and…
- How Rich People Actually Choose Who to Trust | With Timothy Dunigan | Episode 1 · 27 min · Episode 38Welcome to the relaunch of The Client Giants Podcast. We're kicking off the new era of the show with our very first guest, Tim Dunigan, Wealth & Exit Planning Advisor. Tim…
- AI Can’t Replace This: The Secret 5-Step Self-Audit for Businesses That Care · 43 min · Episode 36Most professionals today deliver competence — but not connection. In a world where AI and automation are replacing tasks, emotional intelligence and hospitality have become your…
- The #1 Secret Real Estate Agents Use to Get Buyer Rep Agreements Signed Every Time · 38 min · Episode 35In this episode of the Who Cares? Podcast, Jeff Jackel and Jay O’Brien unpack the real work behind getting buyer representation agreements signed—consistently and ethically…
- Alex Hormozi’s $100M Money Models — We Break Down the Playbook (No BS) · 31 min · Episode 34In this episode of the Who Cares? Podcast, hosts Jeff Jackel and Jay O’Brien dive deep into one of the most fascinating and meta business launches in recent memory — Alex…
- 90% of Startups FAIL? Reddit’s Brutal Questions Answered · 47 min · Episode 33What happens when Reddit asks the HARDEST questions about entrepreneurship? In this episode of the Who Cares? Podcast, hosts Jeff Jackel and Jay O’Brien take on real Reddit…
- Stop Asking for Feedback If You Ignore It · 29 min · Episode 32Stop asking for feedback if you’re just going to ignore it. In this episode of the Who Cares? podcast, Jeff Jackel and Jay O’Brien break down real stories of hotels, SaaS…
- Ocean 48 Shows Why Hospitality Beats Marketing · 33 min · Episode 31In this episode of the Who Cares? podcast, Jeff Jackel and Jay O’Brien break down what they learned over dinner with the leaders behind Ocean 48 - Prime Steak Concepts. We talk…
- You Have Endless Amounts Of Money... What Do You Do NOW? · 34 min · Episode 30Why We Struggle to Imagine Life After Success...Can You? What would you do if you never had to trade time for money again? In this episode of the Who Cares? Podcast, Jeff…
- Why Your Best Salesperson Makes a Terrible Manager · 50 min · Episode 29The Accountability Dilemma: Empathy, Excuses & The Myth of Management Welcome back to the Who Cares? Podcast — the show for business leaders, entrepreneurs, and change makers…
- What's the REAL Reason Big Brands Like Blockbuster and Blackberry Failed? · 39 min · Episode 28In this compelling episode of the Who Cares? Podcast, hosted by Jeff Jackel and Jay O’Brien, we dig into a powerful—and often overlooked—business challenge: ignoring customer…
- 3-5 Jobs Simultaneously? The Tech Hustle That Broke Silicon Valley · 39 min · Episode 27When a software engineer pulls off a multi-job hustle and gets caught. This episode of the Who Cares? Podcast dissects the Soham Parekh scandal, where a single engineer held…
- Live on Stage: How a Coldplay Kiss Cam Mishap Became a $93M PR Nightmare · 38 min · Episode 26What happens when your company’s biggest PR crisis starts… at a Coldplay concert? In this episode of the Who Cares? Podcast, hosts Jay O’Brien and Jeff Jackel unpack the…
- Gen X Parenting: The More You Wing It, the More It Works · 44 min · Episode 25In this candid, chaotic, and hilariously deep episode of Who Cares?, Jeff and Jay spiral from mint chip ice cream and creepy ice cream trucks into the existential wormhole of…
- How To Stay Relevant in Your AI‑Driven Career · 41 min · Episode 24In this episode of Who Cares Podcast, Jay O’Brien and Jeff Jackel dive deep into the real-world challenges and opportunities that AI is creating for our kids, our careers, and…
