Credit Shift
by Aryza
Latest episode
From SMS to Rich Conversations: Exploring RBM in Debt Collection
From SMS to Rich Conversations: Exploring RBM in Debt Collection
About this podcast
Welcome to Credit Shift, the podcast that dives into the challenges and opportunities, tools, and strategies shaping the world of credit, digital debt collection, and digital transformation. Brought to you by Aryza.com, Credit Shift explores key industry trends and innovations, featuring insights from Aryza experts and industry leaders. Whether you're navigating AI in credit and collections, customer engagement strategies, or the future of digital debt collection, this podcast is your go-to resource for staying ahead.
Episodes
The newest 20 of 49 episodes
- From SMS to Rich Conversations: Exploring RBM in Debt Collection · 21 min · Episode 48In this episode of Credit Shift, Mark Oppermann and Graham Bragg dive into the move from traditional SMS to Rich Business Messaging (RBM) — and why it’s a big deal for debt…
- The Overlooked Potential of SMS in Debt Collection · 26 min · Episode 47In this episode of Credit Shift, Mark Oppermann and Graham Bragg chat about the often overlooked power of SMS in digital debt collection and customer engagement. While it might…
- Choosing the Right AI for Debt Collections: Custom Language Models vs. Large Language Models · 20 min · Episode 46In this episode of Credit Shift, we dive into the world of AI in debt collection. They break down the key differences between custom language models and large language models…
- AI and Digital Debt Collection in 2026 · 24 min · Episode 45In this episode of Credit Shift, Mark Oppermann and Graham Bragg discuss the future of AI in digital debt collection, focusing on the advancements expected by 2026. They explore…
- NatWest's AI Agent Development: A Look Behind the Scenes · 48 min · Episode 37Chris Booth, the product owner for NatWest Group's AI assistant Cora, discusses the accessibility work NatWest has been doing and the journey of improving their conversational…
- News Update: AI, Fraud, and Consumer Protection: Addressing the Credit Industry's Biggest Challenges · 27 min · Episode 44In this episode of Credit Shift News, Paul Sweeney and Cormac O'Neill discuss the latest trends and challenges in the credit industry, focusing on scams, consumer protection…
- News Update: How AI is Disrupting Traditional Industries AI's Role in Transforming Financial Services · 48 min · Episode 43Summary In this episode of Credit Shift News, Paul Sweeney and Cormac O'Neill discuss the latest trends in the credit industry, focusing on: • The impact of AI and…
- News Update: AI's Growing Influence in Credit: Mortgage Trends, Buy-Now-Pay-Later Debt, and Generative AI in Financial Services · 13 min · Episode 42Summary In this episode of Credit Shift News, Paul Sweeney discusses recent trends and reports in the credit industry, focusing on customer experiences in mortgage queries, the…
- News Update: The Importance of Data Quality in AI , Managing Expectations in the AI Industry · 29 min · Episode 41In this conversation, Paul Sweeney and Cormac O'Neill discuss various topics related to the financial industry, including the increase in inquiries handled by the Citizens Advice…
- News Update: UK Neobanks' Profit, Apple's AI Move and the Rise of AI in Banking · 12 min · Episode 40In this episode of Credit Shift, Paul Sweeney (Webio CSO) highlights the profitability of UK neobanks, Monzo and Starling Bank, as well as online bank Revolut. Paul also mentions…
- News Update: FinTech Developments, Stripe's Evolution and UK Financial Vulnerability · 7 min · Episode 39This podcast episode covers industry news, fintech developments, and the expected impact of GenAI on the UK competitive landscape. Host, Paul Sweeney (Webio CSO), discusses the…
- News Update: Vulnerable Customers, AI Innovations and Market Scrutiny · 25 min · Episode 38In this episode, Paul Sweeney (Webio CSO) and Delia Jones (Webio COO) discuss the latest credit and finance stories such as vulnerable customer identification and OpenAI's voice…
- News Update: Opportunities of Open Finance, Universal Credit and Advancements in Payments Tech · 12 min · Episode 36This episode covers the stories in the credit industry that caught our eye, including overdrafts, interest charges on personal loans, universal credit, FinTech, buy now pay…
- News Update - Gen AI in Banking, Credit Card Transaction Fees, AI Ethics and The Human Touch · 35 min · Episode 35In this podcast episode, Paul Sweeney and Cormac O'Neill cover topics such as company defaults, payment terms, transaction fees, and the adoption of AI in the banking sector. The…
- News Update: Trust in BNPL, AI Performance and Consumer Duty Challenges · 33 min · Episode 34In this episode, Paul Sweeney (CSO) and Cormac O'Neill (CEO) discuss recent news stories and trends in the credit industry. They provide updates from their recent attendance at a…
- Addressing Financial Distress Through Digital Engagement and Collaborative Solutions: Insights from Citizens Advice CEO · 56 min · Episode 33Alison Dunn, CEO of Citizens Advice Gateshead, discusses the structure and scope of Citizens Advice and the challenges they face in managing a wide range of services. Alison…
- News Update: Consolidation, Technology, Disruption, Apple's Finance Kit and Credit Card Legislation · 33 min · Episode 32In this episode, Webio's Paul Sweeney (CSO) and Cormac O'Neill (CEO) discuss the recent European NPL Conference and highlight three key themes: consolidation in the NPL market…
- News Update: Exploring Credit Recovery, Record High Credit Card Complaints, Debt Awareness, AI in Finance, and the Growing BNPL Phenomenon · 36 min · Episode 31In this episode of Credit Shift News and Update, Paul Sweeney (CSO) and Cormac O'Neill (CEO)discuss various news and trends in the credit industry. They provide updates on their…
- Pathways to AI Implementation and Excellence: Ethical, Strategic and Operational Insights with Optima and Fenestra · 54 min · Episode 30In this episode, the hosts Paul Sweeney (Chief Strategy Officer at Webio) and Dan Blagojevic (Director of Decision Sciences & Machine Learning at Optima) and their guest, Javier…
- News Update: Insights into the UK Economy, Digital Messaging and Forbearance, Banking Growth and Emerging Technologies · 10 min · Episode 29Paul Sweeney, CSO at Webio, covers a range of topics pertinent to the credit industry and related technological innovations. Key points include: 1. UK Economic Overview: The UK…
