Customer Success Talks: Real Challenges, Experts' Advice
από Bayron Toruño
Τελευταίο επεισόδιο
CSM Survival Guide: When Your Workload Doubles (And You're Alone)
CSM Survival Guide: When Your Workload Doubles (And You're Alone)
Σχετικά με αυτό το podcast
Customer success skills, career advice and real CSM conversations. Customer Success Talks is for CSMs in their first years and anyone breaking into customer success. We cover what the job actually demands: onboarding, adoption, churn, and expansion, plus the skills nobody trains you on, like communication, negotiation and reading human behavior. No theory for its own sake. Conversations with people who have done it, and things you can try this week. Hosted by Bayron Toruño, CS practitioner and co-organizer of the PxA CS Summit. New episodes every two weeks. Give it a try :)
Επεισόδια
Τα νεότερα 20 από 103 επεισόδια
- CSM Survival Guide: When Your Workload Doubles (And You're Alone) · 1 ώ. 0 λεπ. · Σεζόν 1 Επεισόδιο 1How do you handle CSM burnout when your company is in crisis? Antonio García Hernández shares how to survive the chaos. Everything around you feels like it is falling apart, and…
- Stop Doing This One Thing If You Want Higher Retention · 48 λεπ.Stop treating customers like accounts and start building real relationships. Emilia D'Anzica explains the shift in customer success strategy. Most CSMs stay stuck in a cycle of…
- VP of CS Reveals the The Biggest AI Mistake CSMs Make (And What to Do Instead) · 43 λεπ.Are CSMs making AI harder than it needs to be? Yes, and it's costing us time, revenue, and customer relationships.In this episode, I sit down with Lukas Alexander, VP of Customer…
- CSM vs. Product: How to Build a Real Partnership for Better Features · 47 λεπ. · Σεζόν 1 Επεισόδιο 1Stop letting feature requests clog your backlog. Learn how to align customer needs with your company's product roadmap. Customer success managers often feel stuck between…
- Your Customer Data Isn't Actionable Yet: Here's Why · 46 λεπ.Most Customer Success Managers struggle to make customer data useful. Here is a simple framework to fix your QBR decks. Many teams get stuck staring at spreadsheets, but data…
- The End of Traditional CS: Revenue, AI, and What Comes Next · 1 ώ. 1 λεπ. · Σεζόν 1 Επεισόδιο 1Customer Success is changing fast due to market uncertainty. Learn why AI and new revenue models are reshaping the role for 2026. Jan Young and Ralphie White join the podcast to…
- Why Most QBRs Fail And the 15-Minute QBR That Fixes Them · 55 λεπ.Stop wasting time on hour-long meetings. Andrea Bumstead shares her 15-minute QBR framework to help you deliver actual value. Most Quarterly Business Reviews fail because they…
- Why You're Always Busy But Never Productive (And How to Fix It) with David Allen · 39 λεπ.Master the GTD method with David Allen to regain focus and finally achieve a clear mind. David Allen, the architect of Getting Things Done, explains why your brain is for having…
- Stop Doing This: The Biggest Mistake Hurting Your CS Performance · 49 λεπ.Stop reacting to every Slack message. Learn the productivity shift every CSM needs to stop burning out and drive revenue. We all feel the pressure of an immediate reply, but…
- The Hidden Reason Clients Aren't Getting Results - Maranda Dziekonski · 44 λεπ.Why do clients fail to get results? Maranda Dziekonski explains how to use AI to align your strategy with their real business goals. Many CSMs focus entirely on product usage…
- Why Financial Acumen is the #1 Skill Every CSM Needs Right Now · 55 λεπ.Customer Success is about revenue now. Learn why financial acumen is the skill that separates top CSMs from the rest. 🧡 Most CSMs focus on relationships, but if you can’t talk…
- Protect Your Peace: Why Boundaries Are Essential for CSMs · 1 ώ. 3 λεπ.Customer Success Managers often mistake empathy for a lack of boundaries. Here is how to protect yourself and your clients. Many professionals think a people-first approach…
- No Management Experience? Do This to Get Promoted · 1 ώ. 2 λεπ.Getting your first Customer Success leadership role can feel impossible. Most job descriptions ask for 3–5 years of management experience… but how do you get that experience if…
- CSM Quick Lesson: Master SPICE Model for Client Conversations with Andrea Rijna · 12 λεπ.In today's CSM Quick Lesson with Andrea Rijna Understanding the SPICE model can transform client conversations. This customer-centric approach builds rapport and ensures…
- Becoming a CS Leader for the First Time: Stop Burnout Before It Starts · 53 λεπ.Transitioning to CS leadership is stressful. Here is how to use boundaries to protect your energy and prevent burnout. Transitioning into management often brings an invisible…
- CSM Quick lesson: Navigating Global Workplaces Hierarchy & Cultural Nuances · 12 λεπ.CSM Quick Lesson with Laura Kightlinger.Navigating cultural nuances in the workplace can be tricky with customers but also with colleagues.Laura shares how to address cultural…
- Becoming a CS Leader for the First Time: Leading Without a Title, Influence, Personal Branding · 41 λεπ.You don't need a manager title to start driving impact. Learn how to master CS leadership before you get the promotion. Bojan Dimevski, Senior Manager of Customer Success at…
- CSM Quick Lesson: Revenue Focus, Mindset & Tactical Tips Revealed · 10 λεπ.CSM Quick Lesson with Marija Skobe-PilleyIn this Quick Lesson, unlock your selling potential as a CSM! Don't think of it as selling—bring value. Learn tactical tips: financial &…
- Becoming a CS Leader for the First Time | How to Navigate Your First Leadership Role · 56 λεπ.Transitioning to a CS leadership role requires shifting from individual success metrics to driving collective team performance. Moving into management is a complex shift. You…
- CSM Quick Lesson: AI Skills & Strategy for 2025 & Beyond! · 12 λεπ.CSM Quick Lesson with Kelley TurnerCustomer success doesn't require a specific background. In fact, the most diverse teams often excel in this role. Professionals from digital…
