CX In The Wild
von Dennis Wakabayashi
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The Future of Connectivity and the Rise of Human Skills
The Future of Connectivity and the Rise of Human Skills
Über diesen Podcast
The podcast goes where the work is happening. Dennis talks to the people crafting the best customer experiences and tackling important industry challenges. On location, across sectors, across the world. What they figured out, what it cost them, celebrate their success, and learn what they would do differently.
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- The Future of Connectivity and the Rise of Human Skills · 22 Min. · Staffel 11 Folge 10Send us Fan Mail In this episode of CX in the Wild, we sit down with Ali Raza Shah to unpack a major shift that is reshaping our industry. Across the world, operators are…
- The New Leaders Rising as CX and AI Reshape the World · 22 Min. · Staffel 11 Folge 9Send us Fan Mail We continue our journey across continents and cultures, and this episode brings us together with Ladislau Batalha, a trusted leader who is helping shape the…
- Vietnam’s Sophisticated Customer: Redefining Value in CX · 45 Min. · Staffel 11 Folge 8Send us Fan Mail Vietnam is one of the few places where customers can spot weak value almost instantly. In this episode of CX in the Wild, we’re in Ho Chi Minh City with Amalia…
- Redefining Customer Experience Through Human Connection · 38 Min. · Staffel 11 Folge 7Send us Fan Mail From Dubai, a new generation of CX leaders is shaping the future with people, culture, and purpose at the core. In this episode of CX in the Wild, we sit down…
- Young Voices Shaping the Future of Customer Experience · 18 Min. · Staffel 11 Folge 6Send us Fan Mail The next generation of leaders is shaping the future of customer experience. In this episode of CX in the Wild, we meet Diogo Miranda, a young professional at…
- The Bold Future of Rebranding · 38 Min. · Staffel 11 Folge 5Send us Fan Mail Rebranding isn’t just a marketing exercise, it’s a catalyst for transformation. In this episode of CX in the Wild, we explore how the smartest organizations use…
- Redefining Work, Community and AI-Driven Value · 40 Min. · Staffel 11 Folge 4Send us Fan Mail Boris Petrovitch Njegosh, founder of R GENERATION, shares how the rise of remote work, AI and digital nomadism is transforming both business and life. From…
- Four Voices Every CX Leader Must Listen To · 23 Min. · Staffel 11 Folge 3Send us Fan Mail On this episode of CX in the Wild, we sit down with Manuela Doutel Haghighi, Director of Global Customer Experience and Success at Microsoft. With experience…
- From Heritage to Horizon: Why Brands Must Evolve · 59 Min. · Staffel 11 Folge 2Send us Fan Mail Rebranding is not about changing colors or updating a logo. It is a decisive move to align with the future. In this episode of CX in the Wild, our guest Peter…
- Building Future Innovators Through Play · 45 Min. · Staffel 11 Folge 1Send us Fan Mail Filipe Ramos, CEO of Science4you, brings a powerful perspective on how play can drive the skills needed for tomorrow’s world. His approach combines STEM…
- The Quiet Revolution Reshaping Call Center Strategy · 33 Min. · Staffel 10 Folge 15Send us Fan Mail Trevor Clark, founder and CEO of ShyftOff, joins CX in the Wild to talk about what’s really happening at the intersection of entrepreneurship, workforce…
- From Metrics to Meaning: The CX Signal Brands Keep Missing · 51 Min. · Staffel 10 Folge 14Send us Fan Mail In this episode of CX in the Wild, we catch up with Anuj Bhalla, founder and CEO of serviceMob, live from Las Vegas at Customer Contact Week. This conversation…
- Keeping CX Human in an AI-Driven World · 28 Min. · Staffel 10 Folge 13Send us Fan Mail In this episode of CX in the Wild, we sit down with Raj Sivasubramanian, Vice President at QuestionPro and one of the boldest thinkers in customer experience…
- From Minutes to Moments: Rethinking Voice in the AI Era · 24 Min. · Staffel 10 Folge 12Send us Fan Mail From compliance to connection: navigating global voice isn’t for the faint of heart. We sat down with Mike Kaplan, CMO of Avoxi, to explore how a lean, globally…
- Voice, Vision, and the Rise of Agentic AI · 32 Min. · Staffel 10 Folge 11Send us Fan Mail John Finch from RingCentral is back on CX in the Wild, and this time he's talking real innovation. Not just AI buzzwords, but actual deployments that are…
- Culture Is the Real CX Strategy · 21 Min. · Staffel 10 Folge 10Send us Fan Mail We wrap our Las Vegas series with a voice that’s reshaping how companies lead their people. Adam Boelke, founder of the Alignment Advantage Group and a 30 year…
- Beyond the Buzzwords: Real Talk on AI and Human-Centered Leadership · 24 Min. · Staffel 10 Folge 9Send us Fan Mail What happens when you bring a human-centered executive advisor to the frontlines of AI transformation? You get clarity, honesty, and a challenge to the status…
- Driving Outcomes in a World of Change · 36 Min. · Staffel 10 Folge 8Send us Fan Mail In this episode of CX in the Wild, we sit down with Raj Iyer, Chief Product Officer at Templum, Inc., to unpack what it really takes to drive enterprise change…
- Customer Experience as the New Operating System for Business · 37 Min. · Staffel 10 Folge 7Send us Fan Mail Customer experience isn’t just a department. It is the backbone of business strategy. In this episode of CX in the Wild, we sit down with Ann Schirrmeister…
- The Business of CX: Turning Experience into Revenue · 56 Min. · Staffel 10 Folge 6Send us Fan Mail In this episode of CX in the Wild, we dive into a bold conversation with Camila Ferreira in Miami, fresh off the IQPC CX Exchange. With decades of experience…
