CX Leadership Talks
autor: Nienke Bloem CCXP
Najnowszy odcinek
#89 Managing vs Leading CX: Make the SHIFT that drives Impact
#89 Managing vs Leading CX: Make the SHIFT that drives Impact
O tym podcaście
The Bi-weekly Podcast for CX Leaders. To learn all things Customer Experience Management and leadership. To gain practical tips to deliver true results by spicing up your leadership. Hosted by the experience CX leader who has the stars and scars when it comes to our profession, the speaker and educator in the Blue Dress: Nienke Bloem
Odcinki
Najnowsze 20 z 88 odcinków
- #89 Managing vs Leading CX: Make the SHIFT that drives Impact · 19 min · Sezon 1 Odcinek 1Are you managing CX or leading CX? You earned your reputation by getting things done. You delivered projects, improved customer journeys and brought valuable insights into the…
- #88 Synthetic Personas: Five Ways to Scale and Embed CX · 24 min · Sezon 2 Odcinek 88Explore five ways grounded synthetic personas can help you use AI wisely, scale and embed CX, and strengthen your strategic leadership Authority
- #86 How Daikin scaled Customer Experience across Europe - CX Leadership insights with Nicoline Valk · 34 min · Odcinek 86How do you scale Customer Experience across 17 European affiliates when you cannot lead CX from headquarters alone? In this episode of CX Leadership Talks, Nienke Bloem speaks…
- #87 How do you prove you’re a CX leader? Introducing CXLM with Ian Golding · 35 min · Sezon 2 Odcinek 87Nienke Bloem and Ian Golding reveal CXLM, a new earned accreditation designed to recognize experienced CX leaders for how they lead, influence, scale CX and deliver measurable…
- #84 The power of dreaming out LOUD · 24 min · Sezon 2 Odcinek 84This episode challenges CX leaders to dream out loud about the future they want to create, the leader they want to become, and the one move they can make now to bring that future…
- #83 Design Love In: Have we taken Love out of business? · 24 min · Sezon 1 Odcinek 1What if we spend too much time in CX fixing what is broken? In this episode of CX Leadership Talks, Nienke Bloem shares three insights from Marcus Buckingham’s book Design Love…
- #82 Would they miss you? The CX budget cut test · 21 min · Sezon 2 Odcinek 82Welcome to a new episode of CX Leadership Talks with Nienke Bloem! Today, we dive into a thought-provoking challenge every CX leader must face: Would they miss you if your CX…
- #81 Why some CX Leaders create impact and others don't – ANI deepdive · 26 min · Sezon 1 Odcinek 1Welcome to a new episode of CX Leadership Talks, recorded from the sun-soaked island of Texel during an intense European heatwave. In this special solo episode, Nienke Bloem CCXP…
- #80 ANI - The future of CX Leadership · 17 min · Sezon 1 Odcinek 80Most CX leaders don’t have a CX problem. They have a leadership problem.
- #79 Executives don’t buy CX activities. They buy confidence. · 22 min · Sezon 2 Odcinek 79Welcome to a new episode of CX Leadership Talks with Nienke Bloem. In this episode, we tackle one of the biggest blind spots in CX leadership: stakeholder management. Because…
- #78 The Maxima moment: How one meeting multiplied my visibility · 40 min · Sezon 2 Odcinek 1After one unexpected moment with Queen Máxima, Nienke Bloem realized that visibility does not just create attention, it multiplies leadership, authority and impact for CX leaders.
- #77 Leading from the middle: Sally Foley-Lewis on empowering CX Leaders to drive change · 45 min · Odcinek 77Welcome to a new episode of CX Leadership Talks! The podcast for CX leaders who want to spice up their leadership. In this inspiring episode, your host Nienke Bloem dives into an…
- #76 How to turn every presentation into a CX Leadership Moment · 27 min · Sezon 3 Odcinek 76In this episode, you’ll learn the four key questions that transform your presentations, from information sharing into real impact!
- #75 What it really takes to win four International CX Awards | CX leadership insights with Irene van Hoorn, CCXP · 49 min · Odcinek 73What does it really take to win four International CX Awards, amongst which three GOLD? In this episode of CX Leadership Talks, Nienke Bloem sits down with Irene van Hoorn, CX…
- #74 The Secret to Leading in CX (and yes, it has everything to do with you) · 25 min · Sezon 1 Odcinek 1In this episode, Nienke Bloem takes you behind the scenes of one of the biggest moments in her speaking career. Standing backstage at the Global Speaker Summit, about to deliver…
- #73 Where should YOU focus as a CX Leader? The CX leadership energy matrix · 26 min · Sezon 1 Odcinek 1In this new episode of CX Leadership Talks Host Nienke Bloem CCXP introduces the CX Leadership Energy Matrix. A simple quadrant tool that helps you decide where to focus your…
- #72 Imposter syndrome in CX: The five hidden patterns to beat · 43 min · Odcinek 72In this episode of CX Leadership Talks, Nienke Bloem explores the research behind imposter syndrome, outlines its five competence types, and shares practical actions for CX…
- #71 The CX Leader as message architect · 27 min · Odcinek 70CX leaders are great at content.But CX rarely scales because the message doesn’t. In this episode of CX Leadership Talks, Nienke Bloem dives into why communication is not a soft…
- #70 Making CX technology work: Insights from James O'Connor on strategy and leadership · 50 min · Odcinek 69In this episode of CX Leadership Talks, Nienke Bloem is joined by James O’Connor, one of the early architects of customer experience as a professional discipline. James brings…
- #69 CX leadership in 2026. Are you ready for the next level? · 40 min · Sezon 1 Odcinek 1This first episode of 2026 is an invitation for CX leaders to pause, reflect and look ahead. In this episode, Nienke Bloem CCXP explores why CX leadership is entering a new phase…
