CX Passport
από Rick Denton
The One With The Last One? - E262
Σχετικά με αυτό το podcast
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup
✅Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
📖 Our book is here! Get your copy of The Loud Quiet – Love, Laughter and Life in the Empty Nest, here: https://amzn.to/4sC0EV7
© EX4CX LLC. All rights reserved.
Επεισόδια
Τα νεότερα 20 από 259 επεισόδια
- The One With The Last One? - E262 · 24 λεπ. · Σεζόν 5 Επεισόδιο 262What's on your mind? Let CX Passport know... Five years. 262 episodes. Guests from over 50 countries. The last episode of CX Passport...Maybe? This is not a typical episode…
- The One With Curious to Committed - Alyssa Nolte E261 · 32 λεπ. · Σεζόν 5 Επεισόδιο 261What's on your mind? Let CX Passport know... Your buyer isn't thinking about you nearly as much as you think they are. Alyssa Nolte built her career on consumer psychology and…
- The One With Connective Core Communication - Melissa Bardsley E260 · 28 λεπ. · Σεζόν 5 Επεισόδιο 260What's on your mind? Let CX Passport know... What does your team actually mean when they say "world class"? Melissa Bardsley has spent her career across banking, manufacturing…
- The One Where the Brain Doesn't Lie - Dr. Laura Beavin-Yates E259 · 35 λεπ. · Σεζόν 5 Επεισόδιο 259What's on your mind? Let CX Passport know... What your customers feel in the moment and what they tell you later are two different things. Dr. Laura Beavin-Yates has spent years…
- The One With Fun As A CX Strategy - Claire Bristowe E258 · 31 λεπ. · Σεζόν 5 Επεισόδιο 258What's on your mind? Let CX Passport know... What happens when a pensions company decides to fight regulatory complexity with game shows, cartoons, and podcasts? Claire Bristowe…
- The One Where Everyone Should Have A Podcast - Greg Wasserman E257 · 32 λεπ. · Σεζόν 5 Επεισόδιο 257What's on your mind? Let CX Passport know... Greg Wasserman has spent his career in media and relationships ... not in CX. But listen to how he talks about community…
- The One With the CFO Who Thinks Like a Customer - Mohamed Isa E256 · 32 λεπ. · Σεζόν 5 Επεισόδιο 256What's on your mind? Let CX Passport know... Mohamed Isa has been the CFO. He’s built businesses. He’s written 20 books. And yet his most powerful lesson is simple… stop chasing…
- The one with the war in Ukraine and CX - Anastasia Vladychynska - Greatest Hits E255 · 34 λεπ.What's on your mind? Let CX Passport know... Why would customer experience matter during a war? This week’s CX Passport is a Greatest Hits episode from earlier in the show’s…
- The One With CX Gold From Startup Hay – Lisa Guzman E254 · 35 λεπ. · Σεζόν 5 Επεισόδιο 254What's on your mind? Let CX Passport know... What does it really take to build customer experience when there is no real system, no polished playbook, and no office hallway to…
- The One With Leading Neurodivergence CX – Stine Marsal E253 · 33 λεπ. · Σεζόν 5 Επεισόδιο 253What's on your mind? Let CX Passport know... In this week’s CX Passport, The One With Leading Neurodivergence CX – Stine Marsal E253, Stine challenges how we think about customer…
- The One With the American Medical Association CX – Gloria Gupta E252 · 35 λεπ. · Σεζόν 5 Επεισόδιο 252What's on your mind? Let CX Passport know... Gloria Gupta leads CX transformation at the American Medical Association. Not a small lift. Not a short-term initiative. A…
- The One With the Answers in the Field – April Sabral E251 · 32 λεπ. · Σεζόν 5 Επεισόδιο 251What's on your mind? Let CX Passport know... Technology is loud. Agentic AI. Automation. Platforms. Dashboards. Meanwhile, the person who greets the customer at the door still…
- The One With Designing The Ending - Joe Macleod E250 · 31 λεπ. · Σεζόν 5 Επεισόδιο 250What's on your mind? Let CX Passport know... CX to sin. Peak-end to forgiveness. Episode 250 won’t be what you’re used to. This milestone episode examines how experiences…
- The One Where She Works Past the Metrics – Frances Chapireau E249 · 33 λεπ. · Σεζόν 5 Επεισόδιο 249What's on your mind? Let CX Passport know... Metrics are useful. Until they become the destination instead of the signal. In this episode, Frances Chapireau joins CX Passport to…
- The One With B2B CX – Kári Thor Runarsson E248 · 31 λεπ. · Σεζόν 5 Επεισόδιο 248What's on your mind? Let CX Passport know... B2B customer experience is often treated like B2C with bigger contracts and longer sales cycles. That shortcut causes real problems…
- The One With Simpler CX - Luis Carrillo E247 · 22 λεπ. · Σεζόν 5 Επεισόδιο 247What's on your mind? Let CX Passport know... Customer experience doesn’t need to be complicated to work. In this CX Open To Work episode, Luis Carrillo shares why simpler CX…
- The One With the Slow CX – Sarah Kinard E246 · 30 λεπ. · Σεζόν 5 Επεισόδιο 246What's on your mind? Let CX Passport know... What if customer experience isn’t fast, frictionless, or flashy…but deliberate, long-term, and built over years? Sarah Kinard talks…
- 2025 1st Class Lounge Holiday Special part 2 – E245 · 19 λεπ. · Σεζόν 4 Επεισόδιο 245What's on your mind? Let CX Passport know... Welcome to part 2 of the annual CX Passport First Class Lounge Holiday Special. As the year wraps up and I look ahead with excitement…
- 2025 1st Class Lounge Holiday Special part 1 – E244 · 19 λεπ. · Σεζόν 4 Επεισόδιο 244What's on your mind? Let CX Passport know... Welcome to part 1 of the annual CX Passport holiday tradition… the 1st Class Lounge Holiday Special. I take a little break during the…
- The one with the DAF CX – Dr. Liz Okuma E243 · 31 λεπ. · Σεζόν 4 Επεισόδιο 243What's on your mind? Let CX Passport know... When you think “endowment foundation,” customer experience probably isn’t the first thing that comes to mind. Yet Dr. Liz Okuma…







