Deep Learning with PolyAI
by Team PolyAI
Latest episode
What happens if your AI agents get 1% better every day?
What happens if your AI agents get 1% better every day?
About this podcast
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
Episodes
The newest 20 of 108 episodes
- What happens if your AI agents get 1% better every day? · 39 minAn agent that gets better every day compounds into a very different agent within months. That's the idea behind Wren, PolyAI's new release: an agent whose job is to make your…
- Who's coordinating your army of AI agents? · 44 minCompanies are pouring money into AI, but not everyone is getting the returns. Ian Jacobs, VP and Lead Analyst at Opus Research, thinks he knows why. In this episode, your host…
- Why should CX leaders care about MCP? · 36 minWhen PolyAI built its Builder MCP, one client helped shape it: Vixxo Facility Solutions, one of the largest facilities providers in the US. In this episode, guest host Damian…
- Can AI really hear a call the way a person does? · 22 minPolyAI just launched Dialog-RSN-1, its first audio-native model, and your host Nikola Mrkšić sat down with its builder, Matt Henderson, to unpack why it’s a game-changer for…
- Is word error rate just a vanity metric? · 29 minVoice AI vendors love to quote word error rate, usually somewhere around 2 to 3%, as proof their system understands customers. Oliver Shoulson, Agent Design & Engineering Lead at…
- Is AI the end of large engineering teams? · 46 minEngineering teams are shrinking. But is that a crisis or an upgrade? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Helen Greul, PolyAI's new SVP of…
- Can you build a custom AI agent in 10 minutes? · 23 minTen minutes to a working AI agent, tested and ready to deploy. In this episode of Deep Learning with PolyAI, Frank Ferro sits down with Ruari Phipps, Senior Forward Deployed AI…
- What happens when anyone can build an AI agent? · 40 minWhat happens when the ability to build an AI agent is no longer limited to developers? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Michael Chen, VP…
- Why do specialized AI models win in CX? · 24 minMany AI models today are designed as generalists. But in customer experience, that approach often falls short. In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits…
- Why are CX leaders stuck on the sidelines of AI? · 37 minIn this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Bill Staikos, Founder of Be Customer Led, to unpack why many CX leaders are still on the sidelines of…
- How can employee experience drive better CX? with Sam Stern, LinkedIn · 20 min · Episode 99Customer experience is often measured at the surface. But it’s built behind the scenes. In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sam Stern…
- Is Faster Always Better in Customer Experience? · 24 min · Episode 98In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Nate Brown, Head of Education and Enablement at Metric Sherpa and cofounder of CX Accelerator, to…
- The History of Restaurant CX: From Maître d' to AI · 45 min · Episode 97In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Steven Fine, GM of Restaurants at PolyAI, to explore how technology has shaped the customer experience…
- What will it take to climb healthcare’s “AI Everest”? · 21 min · Episode 96In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sarah Wright, Vice President of Global Customer Service at ResMed, to talk about what it really…
- What happens when AI takes over healthcare admin? · 33 min · Episode 95In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić chats with Alex Brown to unpack what happens when AI takes over the administrative work that quietly defines…
- From ATMs to AI: The History of Personalized Banking · 27 min · Episode 94In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Nathan Pearson, GM, Financial Services at PolyAi, to trace the evolution of personalized banking. From…
- Is visual context the missing link in AI for CX? · 31 min · Episode 93AI has become remarkably good at answering questions — but customer experience should go beyond answers. It’s about resolution. Too often, AI fails when customers can’t easily…
- Can journalism teach us how to trust AI? · 36 min · Episode 92In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Dom Nicastro, Editor-in-Chief at Simpler Media Group and longtime journalist covering CX, content…
- What does truly multilingual CX sound like? · 33 min · Episode 91Every customer expresses themselves differently, and their choice of language is no exception. So how can brands bridge the gap when customers come to them speaking different…
- How can enterprises become fluent in AI? (VOX 2025 conference recap!) · 25 min · Episode 90At VOX 2025, one thing was clear: the best brands aren’t just adopting AI — they’re becoming fluent in it. In this episode of Deep Learning with PolyAI, Michelle Schroeder, CMO…
