Trustpilot's Gary Hunter on Structuring Security Knowledge for AI Success

Gary Hunter, Head of Security Operations at Trustpilot, built a security team from scratch at a company synonymous with trust. Gary shares how his ten-person team leverages AI agents across alert triage, multimodal brand protection, and incident response.

He explores why he and his team treat AI agents like interns with codified guardrails, why competitive prompt testing reveals the best approaches, and how restricting AI to specific documentation sets prevents confusion. Gary also offers his tips on building weatherproof team members who adapt to any technology shift and reflects on why…