Business models.

In this Dream Big, Move Fast episode, Phil Harris and Josh Phegan focus on business models and note that your customers will never be happier than your employees. They discuss understanding that ARR needs to exceed ARE to produce an ARP, percentage of recurring vs. one-off revenue, and strategies to build profit and loss, a balance sheet, or both.
Phil and Josh continue with knowing the model you're playing in, investing for growth at each stage, knowing your scale points, and they examine the principle of the bigger boats syndrome, why you should beware of it and choose your business model…