When Process Replaces Progress: How Technology Providers Undermine Productivity from the Inside

Drawing on observations from 2025 events ranging from SXSW EDU and Latitude59 to BORDERLAND at Slush, this article explores how technology providers—from defense to legal tech—are undermining productivity. It examines the rise of "sticky complexity," the failure to apply the TLTF "trifurcation" model internally, and offers a path back to outcome-driven execution.
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