Weekend Classics: Putting Customer Experience First
· 50 min · Episode 697
Show notes
On a classic episode of Weekend Conversations on the Elevate
Podcast, host Robert Glazer and producer Mick Sloan discuss two contrasting leadership approaches. First, they discuss Vail Resort's management of their ski properties, which has been criticized heavily by their community partners, employees and customers. Then, they discuss the Savannah Bananas' commitment to maximizing the positive experience of their fans, and why that approach has made the team so successful.
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