Generation AI: Automating Better Business
by LivePerson
Latest episode
How to Avoid the Billion-Bot Fallacy in CX
How to Avoid the Billion-Bot Fallacy in CX
About this podcast
Generation AI: Automating Better Business is a podcast for those who understand that the technology decisions of today will shape the world of tomorrow. Each episode tackles the most exciting developments in AI and the ways it can drive business outcomes — while never losing sight of the people it serves. If you're looking for a community of bold builders, daring innovators and curious humans, you’ve found it.
Welcome to Generation AI!
Episodes
The newest 20 of 32 episodes
- How to Avoid the Billion-Bot Fallacy in CX · 36 min · Episode 32In a world where AI is reshaping customer service, how do we avoid the trap of the Billion-Bot Fallacy and truly elevate the customer experience? In this episode, we’re joined…
- From Mortgages to Diamonds: AI-Powered Personalization in Sales · 18 minThis week, we present an interview from Spark, LivePerson's signature product launch event, exploring how AI is revolutionizing sales and marketing with two industry leaders…
- Generation AI LIVE: Frost Bank Takes the Stage at Money 20/20 · 34 minIn this special episode, host Nirali Amin is coming to you live from the Money 20/20 conference in Las Vegas with special guest Laura Miller, EVP of Consumer Strategy and Digital…
- How Do I Choose AI Vendors that Actually Fit My Strategy? · 38 minAs generative AI rapidly evolves, it’s rewriting the rules for how businesses innovate and compete. In today’s episode, host and LivePerson solutions expert Nirali Amin welcomes…
- What’s the Formula for Successfully Integrating AI + CX? · 25 minWhen effectively leveraged for customer service, AI can transform every interaction into a smarter, faster, and more personalized experience. In this week’s episode, host Ruth…
- Can AI Provide a Luxury-Level Customer Experience? · 38 minIt may come as a surprise, but today even the most high-end brands in areas like the jewelry industry have discovered ways to harness AI to reshape customer engagement — all…
- Season 2 Finale: How to Get ROI Out of AI Right Now · 42 minWith our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests —…
- Where's AI's "Wow" Factor in Customer Service? · 36 minCutting through the hype around AI is one thing, but leveraging AI when your entire job is truth-telling is quite another! On this week’s episode, your host Ruth Zive speaks with…
- Business 1st, Tech 2nd: How IBM Solves AI Challenges · 29 minAs the old saying goes, simplicity is the ultimate sophistication. Getting the true ROI of AI isn't about abstract visions or hypercomplicated methodologies — it's about helping…
- What Will it Take to Democratize AI for All? · 33 minWhen it comes to AI for business, can the spirit of innovation exist alongside the spirit of democracy? Can the latest tech manage to be transformative and profitable — while…
- Why Starting Small with AI Can Lead to Huge Benefits · 28 minAI continues to expand our horizons—but all its promise means nothing if it doesn’t circle back to the most important thing: customer experience. This week, host Ruth Zive…
- Can Data Science Translate Business Problems Into Equations? · 25 minThis week, Sushma Niwalkar, Senior Director of Customer Centric AI at Northwestern Mutual, joins your co-host Joe Bradley to share insights gleaned from decades of experience as…
- What AI Lessons Can We Learn from the Energy Sector? · 20 minEnergy is, quite literally, what allows our societies to run the way they’re supposed to. So it should come as no surprise that our top tech minds are finding ways to harness the…
- Can AI Increase Time to Value by 100x? · 27 min“People are thinking how leaps are coming much faster. In the past, we would think that it takes 3-5 years for technology to be adopted. AI is accelerating this 100 fold.”…
- How to Position AI to Customers · 29 minThe heart and soul of any successful business is the overall customer experience. Many believe that for this to be successful you must be able to interact with an actual person…
- How Is AI Revolutionizing the Financial Sector? · 30 minNo matter what industry you work in, data is all around you. Understanding and harnessing that data is essential to unlocking your organization’s full potential. This week…
- How Can We Create “Legendary” Customer-Facing AI? · 28 minLet’s be honest, not every customer experience is created equal. But what separates a brand that lasts the test of time from a brand that only creates superficial connections?…
- Season 2 Kickoff: Why Are Consumers Still Skeptical of AI? · 35 minGeneration AI is back for a stellar second season! Season 1 featured interviews with leaders from Virgin Media, Alvaria, IBM, TechCrunch, ZoomInfo, and many more — and we're…
- Bonus Episode: Who Governs AI – and Our Culture? · 22 minGreat news: Generation AI is coming back for Season 2! While we prepare for our next season, please enjoy this illuminating bonus episode, in which Joe interviews Ori Freiman…
- AI Year in Review: Breakthroughs in CX, Ethics, And Creativity · 25 minTo close-out a truly remarkable year in AI, and looking ahead to next year, our hosts, Ruth Zive and Joe Bradley reflect on the year’s most pressing questions and exciting…
