Glassix Spotlight
Glassix
En yeni bölüm
From Support to Strategy: Jacob Eells on Redefining Customer…
From Support to Strategy: Jacob Eells on Redefining Customer…
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Dive into the evolving world of CX with 'Glassix Spotlight' hosted by Ran Yosef, VP of Marketing at Glassix. Join industry luminaries as they tackle CX challenges, from the human touch in automation to AI's transformative potential. Get expert insights and strategies for the future of customer-centric businesses.
Bölümler
37 bölümden en yeni 20 bölüm
- From Support to Strategy: Jacob Eells on Redefining Customer Experience Leadership · 34 dkIn this episode of The Glassix Spotlight, we’re joined by Jacob Eells, an award-winning CX leader and Customer Support Manager at CareScribe. With over eight years of experience…
- Unconventional Engagement: Luke Jamieson on Redefining the Future of Work and CX · 47 dkWelcome to a dynamic episode of The Glassix Spotlight, where we’re joined by Luke Jamieson, a global leader in Customer and Employee Experience known for his bold, unconventional…
- Building Trust with CEHX: Aileen Day on Elevating Human Experience in Business · 38 dkWelcome to an inspiring episode of The Glassix Spotlight, where we dive into the world of Customer, Employee, and Human Experience (CEHX) with Aileen Day, a leading CX strategist…
- Purpose-Driven CX: Leslie Pagel’s Approach to Human-Centric Innovation · 37 dkWelcome to an enlightening episode of the Glassix Spotlight, where we explore the fusion of purpose and data in customer experience with Leslie Pagel, a trailblazing expert in…
- Evidence-Based Excellence: Karl Sharicz’s Strategic Approach to CX Mastery · 51 dkWelcome to an insightful episode of the "Glassix Spotlight," where we dive deep into the world of customer experience with Karl Sharicz, a pioneering leader and educator in the…
- Closing the Customer Knowledge Gap: Insights from Eckhart Boehme · 38 dkWelcome to a thought-provoking episode of the "Glassix Spotlight," where we explore the crucial topic of closing the customer knowledge gap with Eckhart Boehme, Founder and…
- Data-Driven Dynamics: Patty Soltis’s Approach to Transformative CX · 33 dkWelcome to a captivating episode of the "Glassix Spotlight," where we explore the transformative power of data-driven customer experience strategies with Patty Soltis, a…
- Harnessing EI for Superior Customer and Employee Experiences with Sandra Thompson · 35 dkWelcome to an enlightening episode of the "Glassix Spotlight," where we explore the pivotal role of emotional intelligence in reshaping customer and employee experiences with…
- Leading change by building trust with Mark Slatin, CCXP · 38 dkWelcome to a very special episode of the "Glassix Spotlight," where we delve into the art and science of crafting superior customer experiences with Mark Slatin, a globally…
- Mastering Digital Transformation in Customer Experience: Masterclass with Andrew Carothers · 34 dkWelcome to a very special episode of "Glassix Spotlight," where we explore the transformative strategies for enhancing customer engagement and loyalty with Andrew Carothers, a…
- Gregorio Uglioni: Harnessing Human-Centric Strategies for Global Business Transformation · 35 dkWelcome to a special edition of "Glassix Spotlight," where we delve into the art of leading business and digital transformation with a focus on human experience with Gregorio…
- Leading Change in Customer Experience: Strategies from Ricardo Araújo · 47 dkGear up for an enlightening episode of "Glassix Spotlight" featuring Ricardo Araújo, a seasoned expert in B2B customer experience and technological innovation. With over two…
- Bonnie Chase on Enhancing AI-driven CX in B2B SaaS · 37 dkPrepare for a groundbreaking episode of "Glassix Spotlight" with Bonnie Chase, the visionary Senior Director of Service Product Marketing at Coveo. With a diverse background…
- The Power of Conversational AI in Customer Experience: A Talk with Cathal McCarthy · 37 dkJoin us on this enlightening episode of "Glassix Spotlight" as we engage with Cathal McCarthy, a seasoned GTM executive leader whose impactful strategies at powerhouse companies…
- Crafting Distinction in a Crowded Market by Delivering Stellar CX: Insights from Scott McKain · 39 dkWelcome to a special edition of "Glassix Spotlight" where we delve into the art of standing out in competitive environments with Scott McKain, founder and CEO of Distinctive…
- Harmonizing Business Success: Olga Potaptseva's Blueprint for Customer-Centric Triumph · 42 dkTune into this exciting episode of the Glassix Spotlight as we explore the transformative world of Customer Experience with Olga Potaptseva, a preeminent CX consultant and the…
- Navigating the AI Frontier in Customer Experience: A Talk with Steve Hazelton · 40 dkIn this compelling episode of Glassix Spotlight, we're joined by Steve Hazelton, CEO and Head of Product at Sturdy, who is at the cutting edge of using AI to revolutionize…
- Empowering Connections: Joseph W. DiNatale, Jr.'s Masterclass on Building Winning Contact Centers · 39 dkIn today's episode of the Glassix Spotlight, we're honored to feature Joseph W. DiNatale, Jr., a luminary in the realm of contact center operations and customer experience. With…
- Heart & Science of CX: Stacy Sherman’s Blueprint for Authentic Customer Connections · 32 dkToday, we're thrilled to have Stacy Sherman, a true trailblazer in the CX space! For over two decades, Stacy has been at the forefront of creating genuine customer connections…
- Revolutionizing CX with Empathy and AI: A Deep Dive with Dr. Hui Wu-Curtis · 33 dkDive into an enlightening conversation on Glassix Spotlight with Dr. Hui Wu-Curtis, the visionary CEO of SupportU, as we explore the transformative power of combining empathy…
