High Low Piccolo with Ian Steyn
by Ian Steyn
Latest episode
Reflections on my Co-op as a Customer Support Engineer
Reflections on my Co-op as a Customer Support Engineer
About this podcast
Every episode, Ian shares a high-low-piccolo about his learnings as a software intern: a success, a challenge, and something interesting.
Episodes
- Reflections on my Co-op as a Customer Support Engineer · 18 minIn this post-summer episode, Ian reflects on his co-op experience as a customer support person at Transistor. He gives an overview of what he did for his job and projects, as…
- 8 - PRs! Bad Actors! Ruby! (w/ Transistor Co-founder Jon Buda & Software Engineer Jason Pearl) · 36 minIn this episode, Ian is joined by Transistor co-founder and engineering lead Jon Buda, as well as product person and senior engineer Jason Pearl. It’s an appropriately software…
- 7 - CSS! Smoke! Explanations! · 11 minIan discusses Weeks 12 and 13 at Transistor, which included some real actual contributions to podstandards.org (cleaning up CSS and visual bugs), as well as wildfire smoke…
- 6 - New Projects! Updated Knowledge! Peculiar PEMs! (w/ Head of Customer Success Helen Ryles) · 33 minIn Episode 6, Ian is joined by his supervisor: Helen Ryles, Transistor’s Head of Customer Success! Both are excited about the start of new projects; Helen is planning the…
- 5 - Waitlist Whittling! Link Legwork! Production Ponderings! · 17 minIn this episode, Ian discusses Week 8 and 9 at Transistor, where he’s whittled down the large video podcasting waitlist and completed the somewhat arduous task of finding dozens…
- 4 - Video! Video! Video! (w/ Transistor Co-founder Justin Jackson) · 32 minIn the show's first ever video episode, Ian is joined by Justin Jackson, the CEO and co-founder of Transistor.fm (and the reason this podcast exists)! As it turns out, video has…
- 3 - Project Progress! Solo Support! Humble Hono! · 11 minThis episode, Ian reflects on his fourth and fifth weeks at Transistor, which included progressing his technical project past the concept stage, running the customer support…
- BONUS - "Fifth Hundredth" (Episode 2 Bonus Clips) · 5 minSome fun bonus clips from the cutting room floor of 2 - On Track! Detective Work! Technical Quirks! (w/ Support Engineer Michael Green).
- 2 - On Track! Detective Work! Technical Quirks! (w/ Support Engineer Michael Green) · 18 minIan is joined by a his mentor Michael Green, a "real" customer support engineer at Transistor who is "not AI". This week, Michael celebrates getting back to inbox zero but misses…
- 1 - Podcast Launch! Busy Inbox! Open Standards! · 8 minIan reflects on his first two weeks at Transistor, which included starting a show, answering many customer support tickets, and learning about the unique world of open podcast…
- Coming Soon: High Low Piccolo with Ian Steyn · 1 minHigh Low Piccolo with Ian Steyn is a new podcast where I will be sharing successes, challenges and interesting things learned during my co-op experience as a customer support…
