Bu podcast hakkında
Johan Nilsson, CEO & Founder of Startdeliver and Founder of Jecta AI, and
Lincoln Murphy, Thought Leader & Growth Architect at Sixteen Ventures and VP of Customer Success at Listkit, are on a mission to redefine what Customer Success looks like at its best.
Every week, live and on video, they bring the conversations that matter most — cutting through the noise to explore the ideas, strategies, and mindset shifts that separate good Customer Success from truly transformational ones.
This is Impact Show.
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- The Impact Show: Live Pod - The NRR Battle of 2026 · 60 dk · Sezon 4 Bölüm 1The Impact Show: AI, SaaS & Customer Success in 2026Hosts: Johan Nilsson (Stockholm) & Lincoln Murphy (Brazil) SaaS Under Pressure A trillion dollars in SaaS market cap was…
- Variable Comp for CSMs: Motivation or Misstep? · 26 dkON TODAY'S EPISODE: Setting up a variable compensation plan for Customer Success Managers (CSMs) is fraught with challenges. In this week's episode of Impact Weekly, Johan and…
- Predicting Customer Churn: Essential Metrics and Strategies · 36 dkRetention training starts June 17, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/copy-of-the-retention-program-us-oct-24 ON TODAY'S EPISODE: Customer…
- Orchestrated Advocacy: Creating Social Proof without Overwhelming CSMs · 24 dkCustomer Advocacy training starts June 10, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-advocacy-program-eujun24 ON TODAY'S EPISODE: Unlock the power…
- How to get your Customers to Advocate for you (References, Referrals, and Reviews) · 18 dkCustomer Advocacy training starts June 10, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-advocacy-program-eujun24 ON TODAY'S EPISODE: In this…
- Upselling for Success: Why Simple Retention is a Red Flag · 36 dkImpact Academy Expansion Program starts 27 May, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-expansion-program-may-eu ON TODAY'S EPISODE: In this…
- Customer Success Beyond what they Pay: Using Customer Characteristics to Tailor their Experience · 30 dkOur next Impact Academy training programs start on 27-May, 2024 Customer-centric Automations: https://www.impactdemy.com/courses/customer-centric-automations-eumay24 The…
- Weaponized Incompetence: How Customers Get You to Do Their Work for Them (And How to Stop it) · 31 dkCheck out our upcoming Customer Success courses at Impact Academy here: https://www.impactdemy.com/collections ON TODAY'S EPISODE: In this week’s episode of Impact Weekly, Johan…
- Maintaining Morale and Retaining Talent in Uncertain Times · 32 dkOur Impact Academy Head of CS: How to Scale training starts May 6, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/head-of-customer-success-how-to-scale-may…
- Beyond Revenue: Uncovering the True Value of Your Customers · 31 dkOur Impact Academy Head of CS: How to Scale training starts May 6, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/head-of-customer-success-how-to-scale-may…
- Efficiency Hacks for CSMs: Practical Productivity Ideas · 34 dkON TODAY'S EPISODE: In today’s episode of Impact Weekly, Johan and Lincoln explore the concept of productivity in the realm of customer success. They debunk the idea of "hacks"…
- How to Build a Customer Advocacy Machine · 24 dk2-week Customer Advocacy training program starts 22-April, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-advocacy-program-apr-eu ON TODAY'S EPISODE…
- Customer Retention: Negotiation, Discounts, and Distractions · 27 dkRetention Training starts on 8-April, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-retention-program-apr-eu ON TODAY’S EPISODE: In this week’s…
- Tailored Success: Navigating Customization in SaaS Without Losing Scale · 21 dkON TODAY'S EPISODE: In Episode 69 of Impact Weekly, Johan and Lincoln tackle the delicate balance between offering tailored solutions and maintaining a scalable product in the…
- Engaging Customers at Renewal: Practical Strategies and Tactics · 37 dkImpact Academy Retention Program starts April 8, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-retention-program-apr-eu ON TODAY'S EPISODE: In this…
- Domain Experts as CSMs: Benefits, Challenges, and Strategies for Success · 21 dkON TODAY'S EPISODE: In this insightful episode of Impact Weekly, Johan and Lincoln tackle a prevalent challenge in the SaaS industry—integrating domain experts into customer…
- Retention Reimagined: From Fighting Fires to Ensuring Success · 29 dkRetention Training starts on 8-April, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/the-retention-program-apr-eu ON TODAY'S EPISODE: In this episode of…
- The Future of Customer Success? AI, Automation, and Appropriate Experience · 22 dkCustomer-centric Automations Training starts on 4-March, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/cutomer-centric-automations-eu-mar-24 ON TODAY'S…
- The Future of Customer Success: Essential or Endangered? · 32 dkCustomer-centric Automations Training starts on 4-March, 2024. Learn more and sign-up here: https://www.impactdemy.com/courses/cutomer-centric-automations-eu-mar-24 ON TODAY'S…
- It's a Trap! How to Avoid These Common CSM Pitfalls · 32 dkSuccess Plan training starts March 4, 2024 at Impact Academy Learn more and sign-up here: https://www.impactdemy.com/courses/the-success-plan-program-mar-eu ON TODAY'S EPISODE…
