Stop Fixing Faults, Start Finding Needs

Faults are the evidence. Needs are the cause. If you only ever fix the thing you saw, you will be fixing it again next week.
This episode is about the gap between those two words, and why it decides more Part 3 and Standards Check results than almost anything else on the form. Competency 1 asks whether the trainer identified the pupil's learning goals and needs. Phil has never seen an instructor score a 1 there and still walk away with a pass, because when that one goes wrong everything after it is built on sand. You can deliver a genuinely good lesson on the wrong thing.
A pupil stalls. A…