The Experience that Keeps Them Coming Back

Why do some patients stay loyal to a dental practice for years, while others disappear after just one visit?
In this episode of the Insurance Untangled Podcast, host Don Adeesha sits down with Kelly Fox-Galvagni, Owner of Smile Potential Dental Coaching, to explore how patient experience plays a powerful role in retention, referrals, and long-term practice growth.
Kelly shares why creating a great clinical outcome is only one part of the equation. From the first phone call to the final follow-up, every interaction shapes how patients feel about the practice, the team, and the care they…