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Leap to Scale is for technology curious leaders of service firms who want higher margins without adding headcount. Each week, Justin Davis and Greg Ross-Munro show how to turn firm expertise into repeatable, sellable technology products: SaaS, packaged workflows, and AI-powered tools clients can buy again and again. With AI, more of your know-how can be captured, standardized, and protected as IP instead of being rebuilt in every engagement.
We focus on practical decisions: what to productize, how to price it, when to build vs. buy, and how to use AI responsibly without risking delivery quality or margin. Clear steps, real tradeoffs, usable examples.
Episode
20 episode terbaru dari 33
- UX Court: Bad UX on Trial · 37 mnt · Musim 2 Episode 22UX Court is officially in session. Greg Ross-Munro and Justin Davis put three real-world service apps on trial to decide when frustrating UX is a reasonable business tradeoff and…
- AI Agent Skills Explained: Why They’re More Powerful Than Prompts · 38 mnt · Musim 2 Episode 21AI skills could change how service firms automate work, capture expertise, and scale without adding headcount. In this episode, Justin Davis and Greg Ross-Munro unpack what AI…
- Can AI Build Your Business Software Safely? · 42 mnt · Musim 2 Episode 20AI coding tools like Claude Code, Codex, Cursor, Lovable, Replit, and Bolt are making it possible for non-engineers to build real internal software. But when does an AI-built app…
- Don’t YOLO Your AI Bot: A Framework for Safer Customer Automation · 37 mnt · Musim 2 Episode 19AI agents are becoming remarkably easy to add to customer service workflows, but easy installation does not mean safe deployment. A customer-facing automation that works…
- Hiring Your First AI Agent · 31 mnt · Musim 2 Episode 18AI is changing how companies hire, but not in the way most people think. In this episode, Justin Davis and Greg Ross-Munro unpack why AI agents are replacing tasks, not entire…
- Is AI Killing the Dashboard? · 32 mnt · Musim 2 Episode 17What happens when software stops looking like software? In this episode, Justin Davis and Greg Ross-Munro explore the future of interfaces in an AI-first world and ask whether…
- Why Middleware Is the Hidden Competitive Advantage for Service Businesses · 28 mnt · Musim 2 Episode 16Many service firms run their entire business on industry-standard software they cannot change, customize, or differentiate. In this episode, Justin and Greg explain why…
- The Middle Path to AI Strategy: Experiments That Actually Pay Off · 30 mnt · Musim 2 Episode 15Most service firms fall into one of two AI traps: endless experiments that go nowhere, or total paralysis from too many options. In this episode, Justin and Greg lay out a…
- Why Aaron White Bought an Agency Before Building the Product · 29 mnt · Musim 2 Episode 14In this episode of Leap to Scale, Justin Davis and Greg Ross-Munro sit down with Aaron White, CEO and co-founder of Outbound.com, to discuss the unconventional path he took from…
- How AI Agents are Automating Business Growth · 43 mnt · Musim 2 Episode 13In this episode of Leap to Scale, Justin Davis and Greg Ross-Munro sit down with Doug Smith, Director of AI Operations at Element 451, to explore how AI is transforming the way…
- Dr. John Licato on the Trust Problem in AI · 41 mnt · Musim 2 Episode 12In this episode of Leap to Scale, Justin Davis and Greg Ross-Munro sit down with Dr. John Licato, CEO of SquarePak and Associate Professor at the University of South Florida, to…
- Prototype Like You Mean It, Part 2 · 29 mnt · Musim 2 Episode 11In part two of this prototyping series, Justin Davis and Greg Ross-Munro focus on what happens after you build the prototype: getting meaningful feedback, iterating with…
- Prototype Like You Mean It, Part 1 · 26 mnt · Musim 2 Episode 10In this episode, Justin Davis and Greg Ross-Munro break down why prototyping is one of the most important steps in building software-driven products or improving service business…
- Tech Stack Triage: Choose Languages Without Losing Your Mind · 41 mnt · Musim 2 Episode 9Choosing a tech stack can feel like walking into a storm of buzzwords: languages, frameworks, and “best practices” that change every year. Justin and Greg break down a practical…
- Faster Wins: How Service Businesses Can Scale with Tech · 31 mnt · Musim 2 Episode 8Greg and Justin dive into why speed, not size, determines success in service industries. From automating field operations and digitizing workflows to cutting billing cycles and…
- Productize What You Already Do · 33 mnt · Musim 2 Episode 7Professional services firms are trapped in the hours-for-dollars model, but they do not have to be. In this episode, Greg and Justin break down how to increase margins by…
- Policies, Not Panic: Practical AI Safety for Your Organization · 32 mnt · Musim 2 Episode 6In this episode of Leap to Scale, Justin Davis and Greg Ross-Munro tackle one of the biggest blockers to AI adoption: fear around safety and data security. They break down what’s…
- KPIs That Actually Matter (and the Ones to Ignore) · 33 mnt · Musim 2 Episode 5Greg and Justin break down the handful of metrics that really move a service business: proposal-to-close time, win rate, conversion from site visit to “get a quote,”…
- AI for Service Businesses: From Hype to Hands-On · 25 mnt · Musim 2 Episode 4Greg and Justin cut through the buzz around AI to talk about what it really means for service-based companies. They explore why adoption has been slow, where businesses can find…
- What Is MCP (Model Context Protocol) and Why It Matters · 29 mnt · Musim 2 Episode 3In this episode of Leap to Scale, Justin Davis and Greg Ross-Munro break down Model Context Protocol (MCP) and explain why it is such a powerful shift in how AI interacts with…
