Leapfrog CX Strategies
by Dave Michels
Checking In with Jeff Lawson
About this podcast
It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX).
In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.
Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.
• The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.
• Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.
• Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.
Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.
Episodes
The newest 20 of 119 episodes
- Checking In with Jeff Lawson · 57 minI’ve always admired Jeff Lawson. I vividly remember the first time he tried to explain Twilio to me. He still had hair back then. I will admit that it took me a few of these…
- Vasili Triant, CEO of UJET.CX · 1 h 28 min · Season 26 Episode 1In this inaugural episode of Leapfrog CX Strategies longform interviews, host Dave Michaels discusses with Vasili Triant, CEO of UJET, the evolving landscape of customer…
- Dave and David on Headsets · 46 minThe Daves discuss the state of the headset world. Lots of types and considerations. Things you should know - from bluetooth to dect to over-the-ear to earbuds.
- Chatz: June 2025 Infocomm and Seachange · 15 minIn this episode of TalkingPointz Chatz, Dave Michels and David Danto unpack a series of “sea changes” sweeping across tech and communications. They start by examining how AI…
- TalkingPointz Channel Insightz #2 · 56 minIn this episode, we talk about the AV channel and upcoming ISE conference. Featuring Dave Berlin, President & CEO at Visual Image Display; Eric Snider, Chief Technology Officer…
- Channel Insightz Jan2025 · 38 minDave and David chat about the channel with John Cognata of SoftTel amd William Rubio of Calltower.
- Insider Report September 2024 · 9 minEver wonder what's in a monthly Insider report? The September 2024 report included this: Hey Google, Tell Me About It: Google’s NotebookLM uses LLMs to convert lengthy text from…
- Andy Says RTO Five Days a Week · 35 minIn this episode of TalkingPointz Talking Headz, David Danto and Dave Michels, joined by Metrigy Research’s Irwin Lazar, dive into the hot topic of Amazon’s recent push to bring…
- TalkingHeadz with Scott Wharton · 47 minI was conflicted when Scott Wharton announced his plans to leave enterprise comms to save the world. I was elated the world would now be saved, but what a loss. It was like one…
- Why is MDEP Taking So Long? · 36 minMicrosoft’s ambitious plan to unify device ecosystems under one platform has hit several delays. Originally intended to create a unified version of Android for all Microsoft…
- TalkingHeadz Chatz with Ilya on MDEP. · 48 minMicrosoft has a new operating system, it's based on open source Android, will appear first in Teams meeting rooms, and it's called MDEP. The latest TalkingHeadz podcast has Dave…
- TalkingHeadz with Kevin McMenamy, CTO of Neat · 44 minIn this engaging episode of TalkingPointz - Talking Headz, hosts Dave Michels and David Danto chat with Kevin McMenamy, the CTO of Neat, to delve into his fascinating journey…
- MTR Ecosystem Shakeout? · 33 min · Season 2024 Episode 3Dave Michels and David Danto dive into the Microsoft Teams Rooms (MTR) ecosystem, examining its evolution, current dynamics, and future implications. They highlighted Microsoft's…
- Why Are So Many Comms Execs Quitting? · 15 min · Season 2024 Episode 2In this episode of Talking Points Chatz, Dave Michels and Dave Danto discuss the high turnover rates among C-suite executives in various industries, particularly in the tech…
- ONE MILLION Meetring Rooms (#MicrosoftTeams) · 15 minMicrosoft announced it was what we beleive to be the first Meetings provider to reach one million connected meeting rooms. Just for fun, it also dropped that it has 20 million…
- Five Video Cameras Walked into a Bar... · 30 minTalkingHeadz is a series of interviews with the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Brad Hintze, EVP…
- David Petts On Mitel, ShoreTel, and Unify · 31 min · Season 2023 Episode 3TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with David…
- Low Code Conversation with Michael Beckley of Appian · 37 min · Season 2023 Episode 2TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Michael…
- How to Use Chrome to Give Contact Centers a Shine · 44 min · Season 2023 Episode 1TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with Raluca…
