Managing Care Quality
autor: Lesley Shaw
What Would Happen If You Took a Week Off?
O tomto podcastu
Welcome to Managing Care Quality Improvement with the Qualitizer Process—a podcast designed for Registered Managers who want to lead with confidence, revisit strategies, refine skills, and drive success in service quality improvement!
My aim is to provide you with practical tips, trusted tools, and actionable insights to make managing your services more effective and less overwhelming. Whether you’re revisiting core principles or exploring new strategies, this podcast is here to support you at every step of your journey.
I know managing services is challenging, but you don’t have to do it alone. With over 30 years as a Health & Social Care leader, I’m the founder of Registered Care Manager and creator of the Qualitizer Process™—a unique framework to guide managers through a quality improvement journey.
“After 30 years of managing what is often termed 'turnaround' in care services and supporting other managers to deliver quality improvement, I realized I had developed a method that I used time and again. The Qualitizer Process™ was born from my hands-on experience and is designed specifically to support care professionals like you. It’s a simple, reliable approach focused on enhancing your service quality, improving outcomes, and ensuring sustained success.”
Having tested and refined it over time, it’s now at the heart of how I help managers like you drive real, lasting improvements in care services.
Through the Qualitizer Process, I’m here to guide, empower, and inspire you to achieve real, lasting results. Tune in, take charge, and transform how you manage quality—one episode at a time. Join us!
Epizody
Nejnovějších 20 z 36 epizod
- What Would Happen If You Took a Week Off? · 14 min · Epizoda 35What Would Happen If You Took a Week Off? Many Registered Managers become the person everyone turns to for answers. Whilst this can feel like effective leadership, it can…
- Building a Service That Doesn't Depend on One Person · 10 min · Epizoda 34Strong services are built on more than experienced staff and good intentions. In this episode, we explore why clear, well-understood processes are essential for consistency…
- Is Quality Everyone's Responsibility? · 9 min · Epizoda 33Quality improvement is often viewed as the responsibility of the Registered Manager, but the strongest services are those where everyone understands the part they play in…
- Turning Information Into Improvement · 8 min · Epizoda 32Most care services collect huge amounts of information, but how much of it is helping to drive improvement? In this episode, We explore how Registered Managers can move beyond…
- Busy Managing or Actually Leading? · 7 min · Epizoda 31When everything feels urgent, how do you decide what deserves your attention most? This episode explores Peter Drucker's famous leadership quote and reflects on how leaders can…
- What’s Changing in CQC Inspections and What Isn’t · 19 min · Epizoda 30CQC inspections are evolving, and there is a lot of discussion about what this really means for services. In this video, I step back from the noise to explain what is actually…
- Are You Leading or Mothering Your Team? A Mother’s Day reflection for care leaders · 22 min · Epizoda 29A question for Registered Managers. If you stepped away from your service for a week, would your team feel confident continuing without you? Many managers in health and social…
- Head Start to 2026 – Week 6 Create your 2026 roadmap · 16 min · Epizoda 28You’ve done a lot over these five weeks: • Reflected on your 2025 story. • Looked honestly at your staffing and rota. • Calmed your relationship with compliance. • Brought…
- Fixed 2026 Series: Week 5 Systems, Rota & Operational Flow · 15 min · Epizoda 27Make 2026 run smoother behind the scenes Behind every calm, resident-focused service there is usually a slightly boring truth: decent systems. When rotas, suppliers…
- Week 4 Fix 2026 Series: Residents, Outcomes & Co-Production 💖 · 17 min · Epizoda 26Week 4 is all about putting residents at the centre of your 2026 plan You’ve reflected, looked at your workforce and taken a calmer look at compliance. Now it’s time to bring…
- Head start to a Fixed 2026 - Compliance with Confidence · 15 min · Epizoda 25Compliance can feel like a constant pressure: inspections, audits, paperwork, action plans that never quite get finished. It’s easy for it to become something we dread, rather…
- Head Start to a Fixed 2026 - Your team and your Rota · 19 min · Epizoda 24Last week you took a step back and reflected on your 2025 story. You looked at data, listened to staff, brought in resident and family voices, and chose 2–3 focus areas for 2026…
- Head Start to a Fixed 2026 -Reflect, Reset & Move with Momentum · 18 min · Epizoda 23There’s something powerful about a new year – but I’m a big believer that the real fresh start happens before the calendar flips. If you wait until half way through January to…
- The SAF Sprint – 6 Benefits of Focused Action in 30 Days · 12 min · Epizoda 22Today we’re talking about SAF—but with a twist. I know as a Registered Manager, when you hear SAF, you immediately think of the CQC Single Assessment Framework and that’s exactly…
- The Efficiency Trap: Why “Smooth” Shifts Can Hide Big Problems · 25 min · Epizoda 21On paper, your care home runs like clockwork: everyone up early, meals on time, tasks ticked off but what if that “smooth” shift is actually hiding small but serious compromises…
- From Avoiding to Leading: 11 ways to Face Difficult Conversations · 40 min · Epizoda 20🤔 Dreading a difficult conversation at work? You’re not alone. Most Registered Managers I know don’t enjoy conflict. We’re often natural people-pleasers, wired to keep the peace…
- From Unclear Goals to Measurable Momentum with OKR's · 19 min · Epizoda 19Turning Goals into Real Progress with OKRs In this episode of Managing Care Quality, we’re talking about why so many care home goals quietly fizzle out—and how OKRs (Objectives…
- 5 Warning Signs Your Care Home Is Losing Its Learning Culture -and How to Rebuild It · 22 min · Epizoda 18I’m taking a look at an area area that CQC has been looking at much more closely in recent inspections the Learning Culture quality statement. A true learning culture is more…
- 5 fixes that actually help When Your Digital System is Working Against You: · 27 min · Epizoda 175 Improvement When Your Digital System Works Against You: Mindset, Mistakes, and Lessons in Care Planning Today, I want to talk about something that many Registered Managers and…
- 5 Ways Your Mindset Shapes How You Lead and Improve Quality · 24 min · Epizoda 16When a service is under pressure, the first thing people look at is the action plan. But in my experience, the real starting point is often overlooked: 👉 Mindset. In this week’s…
