Mastering Defence Infrastructure
by DECNet
027: Customer Relationship Management
About this podcast
A companion to the 30-week professional development course, this podcast unpacks the core themes shaping Australia’s Defence Estate. Each episode follows the course structure—covering foundation concepts, procurement, project delivery, and contract management.
Designed for professionals working on Defence bases, the series offers clear, practical insights to help navigate real-world challenges with confidence.
Episodes
The newest 20 of 38 episodes
- 027: Customer Relationship Management · 10 min · Episode 38Ever lost track of a Defence contact, missed a critical follow-up, or scrambled through old emails trying to find who said what months ago? That’s the exact chaos a CRM is…
- 026: The Singaporean Connection · 13 min · Episode 37A deep dive into the Australia–Singapore Military Training Initiative, exploring the transformative upgrades at Shoalwater Bay and looking ahead to the development of Greenvale…
- 025: US Force Posture Initiatives · 12 min · Episode 36This episode unpacks the US Force Posture Initiatives and their impact on Defence infrastructure across Northern Australia. We'll take a closer look at the high-profile projects…
- 024: IPACE in Action: Building Defence Partnerships and Projects Abroad · 13 min · Episode 35This episode explores Australia's Indo-Pacific Enhanced Engagement (IPACE) program, breaking down its strategic goals, key projects, funding mechanisms, and the critical role of…
- 023: Enabling the Integrated Force: Logistics, GWEO and C4ISR · 12 min · Episode 34This episode explores the critical physical and digital infrastructure underpinning Australia’s contemporary Defence strategy. From logistics and guided weapons assembly and…
- 022: Air Power on the Rise: Upgrading Australia's Air Bases · 14 min · Episode 33Explore how Australia is transforming its Air Force infrastructure to meet regional security challenges, support new aircraft, and ensure resilience in a changing world. This…
- 021: Infrastructure Backbone of Army Modernisation · 11 min · Episode 32Explore the pivotal infrastructure upgrades powering the modernisation of Australia’s Army. This episode journeys across Australia—from Army aviation hubs to future-focused…
- 020: Army Infrastructure Transformation · 12 min · Episode 31Explore the Australian Army’s sweeping infrastructure upgrades shaping its future force—littoral capability, Special Forces facilities, and aviation modernisation. Delve into the…
- 019: Garden Island and Maritime Maintenance · 12 min · Episode 30Explore the ambitious $1.3 billion redevelopment of Sydney’s Garden Island Defence Precinct, and how it fits into Australia’s broader push for modern, resilient naval…
- 018: Building the Backbone of AUKUS · 12 min · Episode 29Explore how Australia’s Defence infrastructure is being transformed to support nuclear-powered submarines. From billion-dollar upgrades at key naval sites to job creation and the…
- 017: Strategic Positioning for Long-Term Wins · 10 min · Episode 28This episode explores the shift from tactical business development activities to building a sustainable, long-term strategy within the Defence sector. Listeners will hear…
- 016: Teaming Up for Tender Success · 10 min · Episode 27This episode dives into the strategies and practicalities of building industry partnerships before a Defence tender hits the market. Learn how early alliances, partner vetting…
- 015: Capture Planning: Winning Before the Tender · 6 min · Episode 26Explore the art of capture planning in Defence infrastructure projects. Learn why early positioning and relationship-building matter, and how proactive strategies can give you an…
- 014: Pre-Tender Engagement Strategies · 8 min · Episode 25Explore the pivotal role of pre-tender market sounding and engagement in Defence infrastructure. Learn how early industry involvement shapes project opportunities, builds trust…
- 013: Post-Submission Follow-Up · 12 min · Episode 24As the saying goes, The Fortune Is In The Follow-Up. Persistent, strategic follow-up can make or break Defence infrastructure bids. In this episode, Darian and Jessica reveal why…
- 012: Building Brands, Building Trust · 8 min · Episode 23Explore how a strong brand identity and effective outreach can drive success in Defence infrastructure. Darian and Jessica break down practical strategies, share real-world…
- SPECIAL EPISODE: Building Better Roads · 16 min · Episode 22Explore the challenges and innovative strategies in maintaining roads on Defence training areas and ranges in Australia. Special guests Jason and Sean from Elevate Engineers…
- 011: Strategic Front-End Activities in Defence Projects · 30 min · Episode 21Explore the intricacies of front-end activities in Defence infrastructure projects, focusing on strategic business development and market positioning. Learn how to transition…
- Hot Buttons: Transparency in Procurement · 23 min · Episode 20Dive into the complexities of Defence tendering processes as we explore transparency, structural barriers, and the vision for a fairer system. Learn how proposed changes aim to…
- The Inside Story of Elevate Consulting Engineers · 22 min · Episode 19Join Sean Whitfield and Jason Marshall from Elevate Consulting Engineers as they share candid, compelling stories from their careers in Defence infrastructure. This episode dives…







