MSP Chat
by MSP Chat
TechnologyE · Explicit
Latest episode
Episode 146: Frightening, Horrible, and Cataclysmic
Episode 146: Frightening, Horrible, and Cataclysmic
About this podcast
A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel Mastered
Episodes
The newest 20 of 157 episodes
- Episode 146: Frightening, Horrible, and Cataclysmic · 1 h 12 min · Episode 146Erick and Rich discuss data suggesting that MSPs are adopting service desk automation software and MCP faster and in bigger numbers than many within the industry anticipated, as…
- Episode 145: Anxiety to Advantage · 1 h 32 min · Episode 145Erick and Rich discuss 8bot, Pax8's MSP-ready answer to persistent agents like Meta Muse, as well as strategies MSPs can use to ensure they're running not just a busy business…
- Episode 144: Home Town Hero · 1 h 20 min
- Episode 143: Tech Trifecta · 1 h 5 min · Episode 143Coming to you live from TD SYNNEX's 2026 Inspire conference in Greenville, S.C., Erick and Rich discuss the distributor's both new and old identity as an outcome orchestrator…
- Bonus Episode: Dark Side, Light Side · 1 h 4 minIn this special bonus episode of MSP Chat, sponsored by Kaseya, Erick and Rich discuss the large ongoing risk posed by deepfakes and other sophisticated AI threats, as well as…
- Episode 142: People, People, People · 1 h 7 min · Episode 142Coming to you live from the MSP Summit in Orlando, Erick and Rich discuss why Shield Technology Partners views cutting edge AI as a means to empower people rather than replace…
- Episode 141: Sales Profanity · 1 h 12 min · Episode 141Erick and Rich explain why MSPs and their clients are far less insured against AI-related damages than they think they are, as well as why “what should I charge?” is the wrong…
- Episode 140: Working Out · 1 h 23 min · Episode 140Erick and Rich discuss Flamingo's hybrid flat-rate/token-based pricing scheme for managed services software and whether or not it’s how all MSP vendors will eventually bill, as…
- Episode 139: Smokejumping · 1 h 1 min · Episode 139Erick and Rich discuss how a new tool from Clairify illustrates why context quality beats context quantity when it comes to AI tools for MSPs and their clients, as well as three…
- Episode 138: Kill the Meeting! · 1 h 21 min · Episode 138Erick and Rich discuss CORE, a new offering from Integris that combines traditional monitoring and management with AI services, as well as four ways MSPs can waste less time on…
- Episode 137: Digital Twins Gone Rogue · 1 h 22 min · Episode 137Erick and Rich discuss the MSP opportunity in “digital workers” and the potential drawbacks worth considering before diving in, as well as techniques for making your business…
- Episode 136: When SaaS Goes Surfing · 1 h 21 min · Episode 136Erick and Rich discuss Syncro’s big bet on Claude, ChatGPT, and other chatbots becoming the MSP’s RMM/PSA interface of choice plus three tips for ensuring every interaction with…
- Episode 135: Ding Dang Right · 1 h 4 minErick and Rich discuss the thorny challenges MSPs face on AI pricing as well as strategies for never, ever sending clients an invoice that surprises them. Then they’re joined by…
- Episode 134: All Are Welcome · 59 min · Episode 134Live from GTIA’s 2026 ChannelCon event in San Diego, Erick and Rich discuss the importance of GTIA’s new regulatory and standards initiatives, as well as why MSPs should stay…
- Bonus Episode: Air Traffic Control · 58 minIn this special bonus episode of MSP Chat, sponsored by Kaseya, Erick and Rich discuss AI’s role in declining member satisfaction with partner programs (it’s smaller than you…
- Episode 133: The Electric Co. · 1 h 11 min · Episode 133Erick and Rich discuss Fusion, the new security platform from Sophos, and what it says about the meaning of platform in the security market today as well as three things every…
- Episode 132: The Word is No · 1 h 3 min · Episode 132Erick and Rich discuss data from ConnectWise’s Service Leadership unit offering preliminary evidence that AI automation software for MSPs is having a productivity and…
- Episode 131: Public Service · 43 min · Episode 128Live from Ingram Micro’s 2026 Trust X Alliance Unplugged event in (fabulous, trust them) Buffalo, N.Y., Erick and Rich discuss the role community and trust play in adapting to AI…
- Episode 130: VCAIISO · 1 h 3 min · Episode 130Erick and Rich discuss why service desk automation startup Squash believes there’s a close connection between AI automation for MSPs and governance and why they’re probably…
- Episode 129: Hungry and Confused · 1 h 18 min · Episode 129Erick and Rich discuss N-able’s Shadow AI Visibility solution and the larger opportunity it represents for MSPs to add AI services, plus why and how to build a multi-quarter AI…
