Show notes
The 1948 Ford Deluxe that Kenickie worked all summer for was a car in the academic sense – it had 4 wheels and an engine. But with a little imagination, effort, and teamwork, it could become something special – a car so fast it could be compared to greased lightnin’. In the 1978 film adaptation of Grease, this car wouldn’t just get fixed, it would become something magical.
The typical model of customer service is well known but when Todd Unger joined the American Medical Association as their CXO, he realized that customer service wasn’t fueling growth. To do that, he’d have to use a little…
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