Numbers and Narratives
de Sean Collins and Ibby Syed
Episódio mais recente
Grant Durando on Modern Offline Growth
Grant Durando on Modern Offline Growth
Sobre este podcast
Numbers and Narratives bridges the gap between the marketing/customer experience and data - come listen to marketing and CX experts talk about how to use data to better engage with your customers and provide a great experience.
Episódios
Os 20 episódios mais recentes de 65
- Grant Durando on Modern Offline Growth · 30 minIf you’ve ever wondered why “offline” marketing is suddenly one of the most trackable parts of the modern growth stack, this episode is for you. I’m joined by Grant Durando…
- Peter Grafe and the “What To Do Next” Engine · 32 minWhat if your marketing measurement didn’t just tell you what happened—but actually told you what to do next? In this episode, I’m joined by Peter Grafe, co-founder of Blue Alpha…
- Inside Customer Obsessed Brands with CX Joe · 50 minWhat happens when a lifelong English major turns thousands of customer conversations into a data-driven playbook for business growth? In this episode of Numbers and Narratives…
- Jason Katz: The CX Pain Points That Spark Innovation · 56 minHow do you scale customer support from 10 people to more than 2,300—while keeping humanity, psychology, and operational excellence at the center? In today’s episode, we sit down…
- How Generalist Marketers Win With AI · 32 minWhat happens when you treat vinyl not just as music, but as an asset class? In this episode of Numbers and Narratives, we sit down with Cory Huff, a self-described technology…
- From Zero to Billions: The Data Loops Behind Growth · 34 minEvery marketer (and probably every finance leader) have wondered how incrementally valuable their work is. Colette Nataf got to experience that question, on both sides of the…
- Hiring for Curiosity: The Skills AI Can’t Replace · 35 minThis week, we sit down with Liz Reeves, Director of Client Care Operations at a North Carolina-based healthcare software company backed by Bertelsmann, to unpack a deceptively…
- Reddit, AI, and the New Rules of Customer Insight · 42 minWhat happens when cutting-edge AI meets customer experience in some of the world’s most highly regulated industries? In this episode, we sit down with Sarah York, Chief…
- AI is giving us Ted Lasso energy · 47 minIn this episode of Numbers and Narratives, we sit down with Hannah Carlson, founder of Inertia Growth, to explore how AI and automation are transforming the way companies…
- The Future of Work: Why the Bar Just Raised · 37 minIn this illuminating episode of Numbers and Narratives, hosts Ibby Syed and Sean Collins sit down with Justin Michaud, Director of Customer Care at Life360, to explore the…
- AI Meets Automotive Care at FCP Euro · 42 minIn this insightful episode of Numbers and Narratives, hosts Ibby Syed and Sean Collins sit down with Alejandro Villacís, the head of customer experience at FCP Euro, to explore…
- 7 Brutal Truths About DTC in 2025 · 39 minIn this episode of Numbers and Narratives, host Sean Collins sit down with Saverio Bianchi, founder of Atelier & Avenue, a boutique e-commerce and digital transformation…
- Navigating the Hype: Agentic AI and Product Marketing · 32 minIn this thought-provoking episode of Numbers and Narratives, hosts Ibby Syed and Sean Collins sit down with Haidee Griswold, Director of Technical Product Marketing at Anomalo…
- Beehiiv's Secret Weapon: Geo-Targeted Marketing Experiments · 1 h 1 minIn this episode of Numbers and Narratives, Sean Collins sits down with EJ White, Head of Growth at beehiv, to explore the cutting-edge world of marketing analytics and growth…
- Revolutionizing Email Marketing: Strategies for Dormant Subscribers · 40 minIn this insightful episode, Sean Collins sits down with Dean Ginsberg, founder of Winback, to explore the often-overlooked world of email marketing and lifecycle management. Dean…
- How to adapt your CX strategy as your company grows · 33 minIn this episode of Numbers and Narratives, Sean and Ibby welcome Dan Budick, Senior Director of Customer Solutions at Bilt Rewards. With nearly four years at the company, Dan…
- The Art of Saying No: Prioritizing Features in Startups · 39 minIn this episode of Numbers and Narratives, Sean and Ibby sit down with Michael Wolfe, a serial entrepreneur and startup veteran with over 25 years of experience founding and…
- Balancing AI and Human Touch in Modern Customer Support · 40 minIn this episode of Numbers and Narratives, Ibby Syed and Sean Collins dive deep into the world of AI-powered customer support with special guest Kenji Hayward, Head of Support at…
- Responsible AI: Balancing Efficiency and Ethics in Business · 27 minIn this episode of Numbers and Narratives, Sean and Ibby dive deep into the world of responsible AI with guest Sarah Payne, AI Strategy and Program Lead at Coinbase. Sarah shares…
- Amazon vs Retail: Navigating Sales Channels for Beauty Brands · 44 minIn this enlightening episode of Numbers and Narratives, hosts Sean and Ibby sit down with Lisa Stroud, founder of True Beauty Lashes, to explore the fascinating journey from…
