Measuring Recruiter Feedback to Drive Process Improvement with Will Ducey, Ashby

Recruiting teams often track hiring metrics but forget to ask the team how it feels to do the work. Will Ducey, Head of Recruiting Operations at Ashby, joins Shannon Ogborn to talk about how internal recruiter surveys create a feedback loop that leads to better tools and processes. Throughout the conversation, Will explains the balance between quantitative and qualitative feedback, sharing real-world examples from Ashby on how they’ve implemented surveys to gauge recruiter satisfaction. He a...