When Does Difficult Behaviour Cross the Line?

Difficult behaviour gets tolerated far too often in food businesses, particularly when the person involved is seen as commercially valuable or difficult to replace.
In this episode, I explore why this happens and what you can do when you find yourself dealing with someone whose behaviour repeatedly crosses the line.
I share practical ways to prepare for difficult conversations, stay grounded in the facts and decide your boundaries before you walk into the room. I also look at the important difference between a challenging personality and behaviour that becomes a genuine workplace conduct…