About this podcast
In e-commerce companies, we often only focus on the revenue milestones, the viral marketing, and the exits.
Operations and the struggles of operators are often forgotten once a company has already achieved success. On the podcast, we interview the scrappy operators behind the scenes that were hacking software together, reacting to a viral marketing push, struggling to deliver for the Q4 rush, dealing with a botched implementation, etc.
Episodes
The newest 20 of 57 episodes
- Luminous Product Update - Q2 Updates Part 1 · 13 min · Episode 57Six months. Countless updates. One power-packed episode. Jared Ward and Billy Bush break down the biggest Luminous product updates from Q2, covering everything from smarter…
- Why Shopify Brands Break When They Enter Retail (And How to Fix It) · 45 min · Episode 56Paul Tittel and Chris Brunelli, founders of Surpass, explains on OPS Unfiltered why Shopify-native brands often break when transitioning from D2C "cowboy" freedom to the rigid…
- The Shopify App That Eliminated 3,000 Monthly Support Tickets Overnight · 40 min · Episode 55Jared Ward sits down with Hamish McKay, the 23-year-old CEO of OrderEditing.com, to discuss how 1,400+ brands are automating the "messy" post-checkout experience. Hamish explains…
- Brands Went Bankrupt Because of THIS · 41 min · Episode 54Jared Ward and Blair Forrest (AMZ Prep), break down the logistical failures of the "messiest Q4" in Amazon's history, where oversold AWD capabilities and frozen inventory led to…
- December Luminous Product Update · 5 min · Episode 53Jared and Billy wrap up 2025 with a massive set of foundational updates for Luminous. In the December Product Update, Jared and Billy reveal: - AI-Generated Automations: Build…
- November Luminous Product Update · 8 min · Episode 52Stop clicking and start scanning with major foundational updates for Luminous: Pick and Pack App: A dedicated warehouse tool for tote-ID and scanner workflows.AI-Powered…
- We Lost HUNDREDS of Units to This Mistake · 29 min · Episode 51What does it really take to build a hormone-safe beauty brand that can survive the move from startup to scale? Paige Hope, CEO of Elan Pure, joins Jared Ward to pull back the…
- October Luminous Product Update · 10 min · Episode 50Jared Ward and Billy Bush introduce powerful features focused on wholesale management and financial control for the October Product Update: the Wholesale CRM now includes a…
- September Luminous Product Update · 4 min · Episode 49In this September Product Update, Luminous introduces powerful features focused on financial and fulfillment control. We unveil customizable invoice templates and bi-directional…
- Brands Don’t NEED an ERP! (They Need This Instead) · 1 h 33 min · Episode 48What if your ERP is secretly costing you 4X the price? Jon Blair, Free to Grow CFO founder, reveals the true cost and operational drag of the "NetSuite Trap" plaguing $20M+…
- July/August Luminous Product Update · 17 min · Episode 47Finally Solve Multi-Warehouse Chaos. Jared and Billy reveal a mega-update giving high-volume brands absolute control over complex operations. See the new fulfillment order…
- Luminous Product Update · 12 min · Episode 46"We’re removing the blind spots that cost brands time and money." In this Luminous Product Update, Jared and Billy highlight how Luminous now auto-assembles products at receipt…
- Anthony Armstrong, Operations Expert: Your 3PL Data Is LYING to You! (Here's Why) · 52 min · Episode 45What if the data you rely on to ship, fulfill, and scale... is wrong? In this episode, Anthony Armstrong of Americanflat unpacks 15 years of experience in Amazon operations—from…
- Luminous Product Update · 3 min · Episode 44"Now you can do everything in Luminous, at the top of your supply chain." Billy Bush joins Jared Ward to share a major upgrade: Bill Pay is live inside Luminous. Plus, auto-recon…
- Pillow Cube Founder, Jay Davis: Brands Need to Scale FASTER with LESS! (This is How) · 41 min · Episode 43“The next $100M brand will be built by 10 people and AI.” Jay Davis, the mind behind Pillow Cube and several lean ecommerce ventures, believes ecommerce’s future belongs to lean…
- Blair Forrest & Fabricio Miranda - The AI Revolution: How AI Agents Will Completely RESHAPE Your Ecommerce Operations! · 38 min · Episode 42"We got our first inbound lead from ChatGPT." AI isn’t theoretical anymore—it’s operational. In this episode, Jared Ward (Luminous), Fabricio Miranda (Flieber), and Blair Forrest…
- Daniel Langer & Jeremy Schneck: This One Tool Will SOLVE Your Backend Commerce Chaos · 49 min · Episode 41"The Plaid for supply chain data." In this episode, TrackStar founders Daniel and Jeremy reveal how they went from a failed YC idea to building the universal API that's…
- Q1 Luminous Product Update · 23 min · Episode 40"The sales order stays whole, but fulfillment becomes flexible." In this deep dive, Jared Ward and Billy Bush unpack the thinking behind Luminous' new Fulfillment Order…
- Luminous Founders, Jared Ward & Brendon Beebe: Our Year in Review 2024! (What We Got Wrong, and What We Got Right) · 31 min · Episode 39"This year wasn’t just about what we accomplished—it was about what we learned." In Luminous Year in Review 2024, Jared Ward and Brendon Beebe unpack the defining moments of the…







