Show notes
The factory floor was brutal, but it was legible: you assembled ten cars or you didn't, and you could see the waste piling up on the floor.
Knowledge work took the clear verdict away and replaced it with constant ambiguity—no reel pops up at 4 p.m. to tell you that you hit "good enough."
In this episode, Chris and Toby dig into how the systems we work in aren't neutral. They carry judgment. Email is a machine for transferring stress and rendering a verdict on your day; throughput reporting measures motion, not progress; and a process that judges you is exactly the one you can't fix, because…
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