Quality Impact
by The Chartered Quality Institute
Latest episode
AI and the Hidden Burden Behind Quality
AI and the Hidden Burden Behind Quality
About this podcast
Quality Impact is a series from the Chartered Quality Institute (CQI) hosted by Rashad Issa featuring interviews with thought leaders offering insights on the challenges, solutions and the future of their industries.
Learn more about the CQI
Episodes
The newest 20 of 29 episodes
- AI and the Hidden Burden Behind Quality · 28 minMike Fedorov, Chief Operating Officer and Co-CEO of Applied AI Labs, explores the hidden coordination burden behind quality variability. He shares how organisations can identify…
- Can Burnout Become a Quality Failure? · 26 minWhat happens when the pursuit of high performance begins to undermine the people responsible for delivering it? In this episode, we speak with Maryna Bilousova, former…
- The Power of Getting Quality Right · 22 minFrom quality control at Birds Eye to AI systems for submarines and a major NHS digital transformation, Andrew Wright has spent his career working where the stakes are high. In…
- The Standards Crisis Nobody Is Talking About · 28 minStandards quietly underpin modern life, yet most organisations still rely on PDFs and manual processes to put them into practice. In this episode, Simon Powell, Executive…
- When Leadership Fails, Quality Pays the Price · 24 minWhat happens when financial decisions are made without considering their impact on quality? In this episode, Carl Andrew, Chartered Management Consultant, Chartered Manager, and…
- Leading Quality Across Borders and Time Zones · 34 minWhat does it take to turn a reactive quality function into a trusted global team? Manuel Ancizu who is a Commercial Program Manager for Global Wind Energy Projects based in Spain…
- 90% of Global Trade Depends on This Invisible System And Most Leaders Ignore It · 22 minWhat if the biggest driver of growth, innovation and market access is the one most organisations overlook? In this episode, Chantal Guay, CEO of the Standards Council of Canada…
- Leading Without Fitting the Traditional CEO Mould · 26 minHelen Hardy, CEO of the Chartered Institute of Logistics and Transport UK, shares her journey into leadership, overcoming imposter syndrome, and modernising professional bodies…
- How Compliance Could Get You Caught Out · 29 minCompliance is no longer a lottery. As AI-powered enforcement tightens the net, silos, shortcuts and “we’ll fix it later” mindsets are becoming business-ending risks. Lee Bryan of…
- How To Get On With Your New AI Colleague · 30 minAs AI becomes a digital teammate rather than a tool, quality professionals face a critical shift. Host Rashad Issa is joined by Susannah Clarke, Managing Partner at Process…
- What’s Really Changing in Quality? Insights from the CQI CEO · 30 minVince Desmond, CEO of the CQI, explores the most significant shifts redefining quality in 2026 – from where AI is delivering real value to growing resilience expectations, global…
- This 2-Minute Trick Will Completely Change How You Think at Work · 26 minThis World Quality Week, themed 'Quality: think differently’, we explore how leaders and teams can train their minds to toggle between structure and creativity in seconds. Dr Ken…
- Think Differently or Fail: Graham Upton on Rethinking Quality · 21 minIn this episode of Quality Impact, host Rashad Issa speaks with Graham Upton, Technology & Innovation Director and Chief Architect at Capgemini Engineering. Drawing on experience…
- Why Your Brain Sabotages Change and What Quality Leaders Can Do About It · 29 minIn this episode of Quality Impact, host Rashad Issa sits down with neuroscience expert Hilary Scarlett and Lean Six Sigma specialist Martin Brenig-Jones to explore how…
- Liberating Data with AI, Lessons from Oakland CEO Richard Corderoy · 31 minRichard Corderoy, CEO of Oakland, a data and AI consultancy, works with some of the UK’s biggest organisations to turn data into a source of competitive advantage. He shares how…
- Inside the Quality Lab: How Innovation Is Reshaping the Industry · 29 minIn this episode of Quality Impact, host Rashad Issa speaks with Benedikt Sommerhoff, Head of QualityLab at the German Association for Quality (DGQ). Benedikt shares insights into…
- Is Your Business Complicit? Inside the Modern Slavery Crisis in Global Trade · 23 minWhat does quality have to do with modern slavery? In this eye-opening episode, Rashad Issa speaks with Steve Gibbons, Director at Ergon Associates and expert in human rights due…
- From Factory Floor to Fork: Can Quality Save the Food Industry? · 29 minIs the food industry doing enough to keep us safe? Or is it just ticking boxes? Caitlin MacArthur, Safety Executive at Sodexo with 26 years of frontline experience, joins the…
- The Business of Sustainability in Agrifood · 35 minHow can quality management drive sustainability in agriculture? In this episode, we explore smart farming, carbon footprint reduction, and practical solutions with industry…
- Women Shaping Quality · 37 minIn this episode of Quality Impact, Rashad Issa speaks with Lou Doyle, Founder of Mesma and a leader in quality, change management, and education improvement. Lou shares her…
