Making Data Protection Customer-Friendly at Scale, Data Protection People (#29)

Most people experience data protection as a pop-up to get past, not as part of being looked after - and that’s a problem for trust.
In this episode of Digital Customer Communications: Regulated, we’re joined by Catarina Santos and Caine Glancy from Data Protection People, consultants who see the reality of hundreds of frontline data protection queries every month.
Together, Catarina and Caine share how organisations can make data protection genuinely customer friendly at scale, from the wording in a privacy notice to the way you handle a breach email on a customers' worst day.
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