About this podcast
Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.
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Episodes
The newest 20 of 78 episodes
- The Decision You're Avoiding Is Costing Your Shop · 1 h 9 minEvery decision costs you something. But the decisions you refuse to make might be costing you everything. Running an auto repair shop isn't just about fixing vehicles, managing…
- Stop Apologizing for Your Prices. Start Selling Your Value. · 23 minYour customer says you're too expensive. The shop down the street is cheaper. The parts store will scan their car for free. And suddenly, your service advisor is standing at the…
- America Still Needs More Men...The Real Cost Of Integrity · 46 minIntegrity Is Expensive: The Price of Doing What's Right Everybody loves talking about integrity. They'll put it on their website, hang it on the wall, and tell customers it's…
- America Is Short On Men...Why Your Shop Needs A Leader Not A Friend · 31 minAmerica isn't short on males. It's short on men willing to take responsibility. In this 1st of 2 episodes of Repair Shop Reckoning, Kevin Brown and Jason Tracey get into what…
- Your Cashflow Is Sitting Under A Toolbox · 1 h 2 minMost shops are watching labor rates, car count, gross profit, and technician productivity. Meanwhile, there could be thousands of dollars sitting on a shelf, underneath a…
- If You're Not Leading You're Just Taking A Walk · 45 minEverybody wants better employees. Better technicians. Better service advisors. Better attitudes. More accountability. But what if the problem isn't your people? What if it's…
- You Can’t Fix Today's Cars With Yesterday’s Rules · 1 h 7 minThe cars have changed. The technology has changed. The repair procedures have changed. So why are so many shops still operating like it’s 1995? This week, Kevin sits down with…
- RSR Feeling Stressed Pod · 1 h 19 minOwning a repair shop can look pretty damn good from the outside. The cars are moving. The team is working. The bills are getting paid. Maybe there is even money sitting in the…
- The Business Partner You Never Wanted: You Do the Work, They Control the Outcome · 1 h 24 minWho actually controls whether your collision shop makes money? You own the building. You pay the technicians. You buy the equipment. You warranty the repair. You deal with the…
- The Kids In The Hall: The Outcasts Who Keep America Running · 1 h 12 minWhat if the kids who never fit the system were exactly the ones built to fix it? This week on Repair Shop Reckoning, Kevin Brown gets more personal than usual. After using AI to…
- Mistakes That Nearly Broke Us Became Systems That Saved Us · 59 minYou can be busy. You can have trucks lined up outside. You can be selling work every single day. And you can still go broke. This week on Repair Shop Reckoning, Kevin is joined…
- Are Your Service Advisors Killing Technician Production? · 1 h 15 minThis week on Repair Shop Reckoning, Kevin and Jason dig into a problem happening in shops everywhere: technicians are being blamed for not producing enough hours, but nobody is…
- Arming Your Service Advisors For Battle · 45 minCustomers do not buy brake pads, transmissions, tires, or diagnostics. They buy confidence that their family will be safe, their truck will get them back to work, their trip will…
- You Cannot Fix What You Refuse To Measure · 1 h 2 minMost shop owners think they need more calls, more customers, or more work. But what happens when the phone is already ringing and the opportunities are being lost before the…
- Don't Send Your Service Advisor Into A Battle Unarmed · 37 minYour service advisor may be the gatekeeper of your entire business, but have you actually trained them to protect it? In Part One of this two-part Repair Shop Reckoning…
- Adapt or Die: Using AI To Take Control Of Your Shop · 41 minEvery major shift in business creates two kinds of shop owners. The ones who wait until everyone else has already figured it out. And the ones who adapt early, learn the system…
- Chaos Starts At The Front Counter...Take Control Before It Costs You · 1 h 9 minEvery shop owner has invested time and money to make the phone ring. But what happens when it finally does? In this episode, Kevin Brown and Jason Tracey tackle one of the…
- From Chaos To Control: One Shop Owner's Journey To Freedom · 1 h 4 minIn this episode of Repair Shop Reckoning, Kevin sits down with Isaac, owner of Diesel Dynamics in Texas, to talk about what really changed after six months of focusing on the…
- Protect Your Shop From Mayhem · 1 h 13 minIn this episode of Repair Shop Reckoning, Kevin starts with a debate that lit up social media:Should technicians be helping pay for scan tools?But what starts as a conversation…
- The Collision Industry's Race to Zero · 1 h 0 minIn this episode of Repair Shop Reckoning, Kevin takes on one of the most controversial topics in the collision repair industry: Who decides what a repair is worth? Too many…
