Notas del episodio
Revenue cycle jobs are about to change faster than most teams are ready for. Nikki Harper breaks down what the future actually looks like, why the old "one person, one task" model is breaking, and how health systems can use AI without turning employees into collateral damage. For anyone wondering whether they need to learn AI, retrain their team, or prepare for a complete workforce shake-up, this conversation gets uncomfortably practical. Nikki makes the case for a more human-centered model of revenue cycle—one where registration, scheduling, financial clearance, billing, and follow-up are…
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