RO-AR.com : Numbers, Nuances & Observations
by ROStrategy
Latest episode
Building a Human Centric AI Strategy
Building a Human Centric AI Strategy
About this podcast
We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.
We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.
Episodes
The newest 20 of 174 episodes
- Building a Human Centric AI Strategy · 33 minMark Hayward, Head of AI at Lowell discusses the implementation of AI within debt purchase and collections. The discussion examines organisational readiness, risk appetite…
- Digital, Enforcement and a Fracturing Social Contract? · 19 minIn this discussion Sarah Naylor discusses how the enforcement sector has evolved over the past decade, with a particular focus on local government debt. Sarah describes the shift…
- Affordability Data in the Consumer Duty Era · 34 minThis discussion examines how financial-services organisations can use more granular and timely data to improve affordability assessment, credit risk management, vulnerability…
- Rethinking Collections with Agentic AI · 31 minIn this discussion with Ade Fatukasi and Selom Mortty from Sarah we explore how agentic AI could reshape credit and collections, moving the industry beyond task automation…
- Local Government Contact Strategies: Time for a Rethink? · 34 minDan Pearce from Telsolutions discusses how local authorities are modernising resident communications, collections and customer engagement. Local Authorities are seeing rising…
- Video, AI and the Human Touch · 33 minMatt Copper from Textra Video discusses the changing role of video in business communication, how technology, AI and automation is changing video production. The conversation…
- The Future of AI in Compliance · 42 minShuweib Abdulrehman from Regulaitor discusses the evolution of AI in quality assurance, compliance monitoring and customer journey oversight in financial services. Firms are…
- Flexible Repayments: The Future of Collections · 31 minRob Tyrrell, co-founder of Haboo Money, explains how changing income patterns, gig economy work, supplementary income and unpredictable earnings create challenges for traditional…
- B2B Credit: Protecting Cash in Uncertain Times · 36 minLuke Sculthorp, Commercial Director for the UK and Ireland at My DSO Manager, about the changing dynamics of B2B receivables, arrears management and commercial credit. He…
- Early Support - Better Outcomes with Local Government · 27 minTracy Stone, Director of Welfare Together, is focused on public sector debt, welfare support and early intervention in local authority collections. This episode we explore why…
- Getting Ahead with AI Adoption · 33 minZandra Moore and Charlie Bartle explore how organisations, particularly in financial services, are moving from AI curiosity to implementation. The discussion focuses on where…
- The Truth About Affordability · 33 minLee Healey, CEO and founder of IncomeMax, dicusses on affordability, vulnerability, income maximisation and the future of customer support in financial services. It explores how…
- Tread Carefully: Regulatory Uncertainty - Retrospective Risk · 26 minJason Wassell from the CCTA podcast discusses the outlook for the UK alternative consumer credit sector through the perspective of the Consumer Credit Trade Association. It…
- Why Payment Innovation Fails · 28 minMike Hutchison discusses the evolution of UK payments, centred on the enduring strength of direct debit and the practical implications of newer payment models such as open…
- Beyond AI Hype: What Digital Transformation Really Means · 40 minIn this episode, with Mark Pearce, we explore how AI is moving from hype to real-world implementation across financial services and beyond. We discuss the importance of strong…
- Financial Inclusion: Credit Union model working well · 37 minIn this discussion with Matt Bland, the Chief Executive of the Association of British Credit Unions, ABCUL; Matt explores the future of the UK credit union sector. He examines…
- AI in Business: What is really happening? · 52 minWe dive into the rapid evolution of artificial intelligence with John Welsh, co-founder of True Worth AI. John discusses the transition from AI as a question-and-answer tool to…
- The Future of Bill Payments · 32 minBen Williams from JOYnt, Ben discusses the evolution of consumer payments, focusing on some of the limitations of traditional direct debit, the role of open banking, and the…
- Reputation, Regulations and Reality: What the Public Really Thinks · 35 minIn this discussion with James Crouch from Opinium we chat about insights into public perception of the UK collections industry, researched for the Credit Services Association…
- S-Curves, Slowdowns and Surprises · 29 minAn update with futurist and psychologist Graham Norris on how organisations and individuals should think about rapid change. A focus on AI’s transition from hype to deployment…
