ServiceNow Insights
by ServiceNow Community
Latest episode
Speed, Cost, Quality: Pick All Three — Inside ServiceNow's…
Speed, Cost, Quality: Pick All Three — Inside ServiceNow's…
About this podcast
ServiceNow Insights is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow, and offers valuable insights to help you stay informed and leverage the full potential of the platform.
Episodes
The newest 20 of 100 episodes
- Speed, Cost, Quality: Pick All Three — Inside ServiceNow's Globalization Agent · 23 minA translation can be word-for-word accurate and still be completely wrong. In this episode, Bobby Brill sits down with Sam Smyth, Product Manager on the globalization side at…
- How Voice AI Learns to Understand You · 22 minHost Bobby Brill pulls together conversations with the ServiceNow linguists, research engineers, and AI governance leads working on voice, language, and chat, including a real…
- Why Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow · 22 minWhy multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with ServiceNow's Lyena Solomon. #ServiceNow…
- Teaching a Computer to Speak | Voice AI in the Real World · 21 minVoice AI sounds simple until you try to deploy it at scale — across airports, accents, languages, and thousands of employees at once. In this episode of ServiceNow Insights, host…
- ServiceNow Process Intelligence | Don't Automate the Chaos · 25 minMost organizations deploying AI agents can’t answer a basic question: is it actually working? Not whether the agent runs — whether the process actually got better. In Episode 3…
- ServiceNow Process Intelligence | From Sticky Notes to Process Maps in Five Minutes · 24 minIs process mining just Six Sigma with better software? Two former Lean Six Sigma consultants — now Product Managers at ServiceNow — answer that question. The answer is more…
- The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow · 24 minEngineering teams are building ten times — even a hundred times — more than they could two years ago. That's a win, but one not without challenges. Because the cost of building…
- Being AI Native at ServiceNow · 24 minWhat does it actually mean to be AI native? Not the buzzword — the real thing. Host Bobby Brill brings together seven ServiceNow experts across six conversations for a complete…
- Day One Ready: What New Engineers Need to Know About AI — Engineering Now Unlocked · 30 minDay One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked Starting your first engineering role — or coming back for a return offer — and…
- EVA - A Framework for Evaluating Voice Agents by ServiceNow · 30 minVoice AI agent evaluation — why it's fundamentally harder than text, how cascade failures derail conversations invisibly, and ServiceNow's open-source framework to establish…
- AI Control Tower - Governing AI at Scale with ServiceNow · 19 minAI governance at scale — what it means, how to do it, and what regulations you need to know now. Host Bobby Brill brings together five ServiceNow experts across two conversations…
- AGENTIC AI - The Future of Work and the Agents Building It · 23 minWhat is Agentic AI — and what can it actually do for your business? In this episode of the podcast, host Bobby Brill brings together three conversations with the people building…
- The Hidden Cost of How Your Business Actually Works | Process Mining with Dan Grady · 24 minYour dashboards show you what's happening. Process mining shows you why — and what to do about it. In this episode, Bobby Brill sits down with Dan Grady to demystify process…
- The Human in the Loop | Ethical AI with Di Le · 29 minThe Human in the Loop | Ethical AI with Di Le ServicveNow Insights Podcast - hosted By Bobby Brill What does it actually mean to build AI responsibly? Not the buzzword version…
- UTG Unlocked: AI Careers, Partnering with AI, and Understanding Global Cloud Services at ServiceNow · 44 minAI is transforming how businesses operate and how early-career talent grows. In this episode, UTG Unlocked, Mark Stockford (GVP, Global Cloud Operations) and Alyssa Gerhart…
- Exploring Leadership and AI with Anand Tharanathan · 40 minExploring Leadership and AI with Anand Tharanathan In this engaging episode of our podcast, we delve into the world of leadership and Artificial Intelligence with Anand…
- AI-Driven Innovation with Shruti Shrivastava and Averria Martin · 27 minIn this episode of the podcast, host Bobby Brill takes a break from hosting duties and introduces Shruti Shrivastava, Director of UX Research at ServiceNow in Bangalore, India…
- Narrative Analytics with Agent Ada · 15 minSitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk…
- AI Regulations Explained: EU AI Act, Colorado Law, and NIST Framework · 19 minJoin host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI…
- Healthcare Referral Management and the Power of AI with ServiceNow and KeenStack · 23 minIn this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer…
