Small Business Big AI
by Kim Lewis Howard
Latest episode
AI Voice Cloning Scams and Small Business: How to Stop a Fake…
AI Voice Cloning Scams and Small Business: How to Stop a Fake…
About this podcast
Small Business Big AI explores how artificial intelligence is transforming the entrepreneurial landscape. Hosted by Kim Lewis Howard, we provide actionable insights and practical strategies for small business owners looking to leverage AI and stay ahead in today’s competitive world.
Episodes
The newest 20 of 113 episodes
- AI Voice Cloning Scams and Small Business: How to Stop a Fake Payment Request Before the Money Moves · 34 min · Season 3 Episode 113Kim asked Hal what he’d do if she called and said, “Sendtwelve thousand dollars right now. I’ll explain later.” He said he’d call her back. Then she played him a voicemail that…
- Your Next Customer Is a Bot · 25 min · Season 3 Episode 112It’s a stormy Sunday night. Claire (a made-up shopper with avery real problem) needs a gift for her dad, who fly fishes and owns everything. She doesn’t open a website. She tells…
- They Stopped Clicking. Now the AI Agents Are Talking. · 28 min · Season 3 Episode 111It’s ten o’clock at night in Florida. The air conditioner just quit, the thermostat says eighty-six, and there’s a baby asleep in the next room. The dad picks up his phone and…
- The Judgment Layer: What You Should Never Let AI Decide · 29 min · Season 3 Episode 110It’s 9:40 on a Thursday night. Your phone buzzes. Thesoftware running part of your business just declined a payment extension for the Hendersons, a family who has been your…
- The AI Didn't Turn Evil, It Just Didn't Take No for an Answer · 29 min · Season 3 Episode 109Your contact form is now a door to your AI. So is everything else. There are two doors in this story. Door one: a stranger fills out the contact form on your website at eleven at…
- AI Pricing and Your Customers: Why Walmart Promised Not to Charge You Based on Who You Are · 29 min · Season 3 Episode 108Same table. Same menu. Same chicken parm. Hers is twenty-two dollars. Yours is twenty-six, because the software knows you’re a regular and figures you’ll pay it. The restaurant…
- Who Pays When the Robot Is Wrong? · 26 min · Season 3 Episode 107Kim opens this episode holding a letter that has not been written yet. It is a claim denial addressed to a small business owner whose AI tool made a promise the business could…
- How to Get an AI Coding Agent to Build the Software Your Business Actually Needs · 20 min · Season 3 Episode 106It's the exact two-year anniversary of Small Business Big AI, and Kim and Hal are finally answering a promise from a year ago. In Episode 96, they told you that you were renting…
- Your Business Has No Memory. That Is Why the AI Keeps Failing. · 26 min · Season 2 Episode 105A friend spent four months and real money putting AI into her business. Good tools, the expensive ones. Last Tuesday she called to say it was confidently wrong about everything…
- Someone Is Going to Offer to Buy Your Business. Your Price or Theirs? · 24 min · Season 2 Episode 104Kim wrote a press release announcing the sale of Lewis Howard Insurance Group for eighteen times earnings. It has not happened. She wrote it because until you write it, somebody…
- The Most Expensive Word in AI Adoption: Resistance · 40 min · Season 2 Episode 103What if the biggest obstacle to AI adoption isn't the technology - but the word leaders use to describe their people? Resistance. In this Expert Spotlight, Kim Lewis Howard sits…
- Your Customer Sent a Robot to Shop You. Did You Pass? · 29 min · Season 2 Episode 102Somewhere this week a machine picked up a phone and called a business. It asked if they were open. It asked what something costs. It made a decision on behalf of the person who…
- Stop Asking What AI Can Do. Ask What Your Staff Hates to Do. · 43 min · Season 2 Episode 101$12,000 to build. $350,000 a year saved. One workflow. For one hundred episodes it has been Kim and Hal at thecoffee table. On episode one hundred one, Kim brings in guest…
- Behind on AI After 99 Episodes: He Came Home with a Plan. I Came Home with a Question. · 35 min · Season 2 Episode 100Ninety-nine episodes of telling business owners to build theengine. Then we got on a plane. Kim and Hal spent three days in Venice Beach, California with a group of engineers and…
- If Clients Knew AI Did 80% of the Work, Would They Still Pay You? · 29 min · Season 2 Episode 99If your clients discovered that artificial intelligence did 80 percent of the work you charged them for... would they still pay you? Kim asked Hal for the honest answer. She got…
- The SaaS-pocalypse Is Here: Who Gets Rich and Who Gets Erased · 31 min · Season 2 Episode 98Right now, all over the internet, people are celebrating.Canceling software. Screenshotting the receipts. Posting them like trophies — while the headline floats overhead: “$285…
- The Archivist: The New Job AI Just Created Inside Your Small Business · 30 min · Season 2 Episode 97• AI didn’t delete the work. It relocated it — andthe new address is inside your head. • 95% of AI projects fail. Not because the modelis dumb — because nobody did the capture…
- Who Really Owns Your Customer Relationship in the Age of AI? · 29 min · Season 2 Episode 96You think you own your business. You log into the CRM, youexport the spreadsheet, you watch the follower count climb — and it feels like ownership. In this Coffee Table…
- The 6-Hour Tax: Why AI Costs You More Than It Saves · 26 min · Season 2 Episode 95You bought the AI to get your life back. So why did it quietly book your weekend? There’s finally a number on it. The Glean Work AI Index (June 2026) found AI gives the average…
- The AI-Native Business: Stop Chasing Tools and Build What Competitors Cannot Copy · 25 min · Season 2 Episode 94Every small business owner is asking the same question rightnow: “Which AI tool should I be using?” Kim Lewis Howard says it’s the wrong question. And she has a better one. In…
