E112 - Responding to an incident

In this episode, Brian and Milou discuss the critical aspects of crisis communication during security incidents, emphasizing legal considerations, internal and external communication strategies, and the importance of preparation and transparency.
Chapters
00:00 Introduction to Crisis Communication in Security Incidents01:15 People, Process, and Technology in Crisis Response02:33 Media Training and Handling Public Questions04:05 Legal Aspects of Incident Reporting06:08 Involving External Counsel and Forensic Teams10:42 PR and Media Strategies During Incidents13:08 Customer Communication and…