Spotlight by CS in Focus
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Ep 26: Fix Your Revenue Leaks: Sandy Yu on Turning CS Into a Growth…
Ep 26: Fix Your Revenue Leaks: Sandy Yu on Turning CS Into a Growth…
Om denne podcast
Driving Success Across GTM with Customer-Centric Collaboration.
We're opening the dialogue across the entire go-to-market (GTM) strategy to ensure that Customer Success is at the heart of everything we do. This podcast is dedicated to empowering Customer Success (CS) professionals by fostering a vibrant community that goes beyond the basics.
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De nyeste 20 af 33 episoder
- Ep 26: Fix Your Revenue Leaks: Sandy Yu on Turning CS Into a Growth Engine · 43 min. · Sæson 1 Episode 26Your GTM strategy may be bleeding revenue—and you don’t even know it. In this Spotlight episode, host Emma Lo sits down with Sandy Yu, Founder of Revenue Retention Advisors, to…
- Ep 25: Catch Risk Before It Becomes Churn with Vinova Deniz · 31 min. · Sæson 1 Episode 25What if your health score is lying to you? In this episode of Spotlight by CS in Focus, we sit down with Vinova Deniz, Head of Customer Success at Wiza, to unpack what it really…
- Ep 24: How to Be a Strategic CSM: Chad Horenfeldt’s 3C Framework to Uplevel Every Customer Conversation · 31 min. · Sæson 1 Episode 24In this episode, host Emma Lo speaks with Chad Horenfeldt, VP of Customer Success at Siena AI and author of The Strategic Customer Success Manager. Chad breaks down what it…
- Ep 23: How to SUCCEED and Take Control of Your Career (in CS and Beyond) with Greg Boyd · 28 min. · Sæson 1 Episode 23Join Emma Lo in the latest episode with Greg Boyd about leading an intentional life and career. Greg shares his personal journey through tragedy, the birth of his new company…
- Ep 22: How to Break Into Customer Success with Gözde Görce · 34 min. · Sæson 1 Episode 22Thinking of pivoting into Customer Success in 2025? This episode is your blueprint. Gözde Görce, Team Lead of Scaled CS at Apollo.io and founder of The Success Path, joins us to…
- Ep 21: Scaling CS through Partnership with Paul Abdool and Franz Schrepf · 53 min. · Sæson 1 Episode 21In this episode of Spotlight LinkedIn Live, Emma Lo sits down with Paul Abdool and Franz-Josef Schrepf, two powerhouse partnership leaders, to uncover what truly drives…
- Ep 20: Scaling Customer Success: Unlocking Growth with Julie Persofsky · 28 min. · Sæson 1 Episode 20In this episode of Spotlight, host Elizabeth Italiano welcomes Julie Persofsky, Founder of Achieve Exponential Growth, to explore strategies for scaling Customer Success and…
- Ep 19: Why Value is the Heart of Modern Customer Success with Dillon Young · 28 min.In this episode, host Emma Lo sits down with Dillon Young, founder of Lifetime Value Media and Customer Value Labs, to dive into the trends shaping CS today. Dillon shares…
- Ep 18: How to Start Building Your Digital CS Function with Holly Goodliffe · 40 min. · Sæson 1 Episode 15In this episode, host Emma Lo chats with Holly Goodliffe, a Digital Customer Success expert who’s built Digital CS functions at Adobe and other top SaaS companies. Holly breaks…
- Ep 17: Unlocking Digital Customer Success with Lukas Alexander · 39 min. · Sæson 1 Episode 13In this insightful episode, host Elizabeth Italiano sits down with Lukas Alexander, VP of Customer Success at ChurnZero, to explore the best practices and strategies for building…
- Ep 16: The Impact of Customer Marketing and Education on Business Growth with Kristine Kukich and Shannon Howard · 38 min. · Sæson 1 Episode 16In this episode, host Emma Lo chats with Kristine Kukich, the Training Shepherd, and Shannon Howard, Director of Content and Customer Marketing at Intellum. They explore the…
- Ep 15: Leveraging Customer Success for a Stronger Go-To-Market Strategy with Peter Armaly · 38 min. · Sæson 1 Episode 15In this episode of "Spotlight by CS In Focus," host Emma and co-host Elizabeth Italiano from What Not To Do engage in a thought-provoking conversation with Peter Armaly, author…
- Ep 13: Mastering Team Leadership in Tech Startups with Star Hofer · 35 min. · Sæson 1 Episode 13Join us on the "Spotlight: CS in Focus" podcast, where Star Hofer, COO of AKA Media and a seasoned leader in the tech startup sector, shares her profound insights on building…
- Ep 14: Embracing Radical Candor with Ryan Lazar of Qualtrics · 37 min. · Sæson 1 Episode 14Dive into our latest "CS in Focus" episode where we sit down with Ryan Lazar, a seasoned leader who's steering the helm at Qualtrics Canada. Ryan brings a unique blend of…
- Ep 12: Improv Meets Tech: Unscripted Success in Customer Relations with Katie Clark · 28 min. · Sæson 1 Episode 12Dive into our conversation with Katie Clark, Manager of Implementation at Pocket Health, hosted by Emma. Katie’s journey from improv theater to customer success shines a light on…
- Ep 11: Navigating Growth with Saher Ghattas · 42 min. · Sæson 1 Episode 11In this podcast episode, Saher Ghattas, SVP North American Sales Leader of DataStealth, shares his journey and insights on go-to-market (GTM) alignments. He discusses the…
- Ep 10: Crafting Messages that Resonate with Tyler Lessard · 43 min. · Sæson 1 Episode 10Tyler Lessard discussed the importance of authenticity in marketing and the role of customer stories. He emphasized the need for individuals to create and share videos, and how…
- Ep 6: Exploring Customer Success Innovations with Stephen Smith and Brendan McDonald, CS Toolkit's Founders · 31 min. · Sæson 1 Episode 6Join us in uncovering the innovative strategies behind CS Toolkit, a game-changing tool in the customer success landscape, as shared by its founders, Stephen Smith and Brendan…
- Ep 9: From Data to Decisions: Derek Vollebregt on Shaping Customer Success · 42 min. · Sæson 1 Episode 9In this conversation, Derek Vollebregt, VP of Customer Success at iLobby, shares his background and journey into customer success. Takeaways • Create meaningful moments that…
- Ep 8: Customer Journey Mastery with Lindsay Lane · 38 min. · Sæson 1 Episode 8Explore pivotal Customer Success strategies with industry expert Lindsay Lane in our enlightening podcast. Lindsay shares her blueprint for curating exceptional customer…
