Show notes
If your business depends on a few people remembering a few steps, you don’t have a system, you have a risk. We talk about how to train your team in a way that actually sticks: not by tossing a manual at new hires, but by walking through each workflow, explaining the “why,” and creating learning that’s interactive enough to build confidence and consistency. We also share a reminder that progress takes time, including a Chick-fil-A story that puts realistic expectations around adoption and comp...
