Table Service
by Tavolo Ventures LLC
Latest episode
Agents, Anxiety, and Optimism: The Future of CX Careers with Nate…
Agents, Anxiety, and Optimism: The Future of CX Careers with Nate…
About this podcast
From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
Episodes
The newest 20 of 35 episodes
- Agents, Anxiety, and Optimism: The Future of CX Careers with Nate Brown (Table Service 303) · 41 min · Season 3 Episode 3What does the next chapter of CX careers look like as AI takes on more of the quick, simple work? Nate Brown, Founder and Executive Director of CX Accelerator, returns to Table…
- Why CX Metrics Are Broken: Containment and CX Observability with Luke Jamieson (Table Service 302) · 36 min · Season 3 Episode 2Luke Jamieson, CX Evangelist at Operata, returns to the table to talk about what happens when the metrics we chase stop measuring what customers actually experience. Luke shares…
- Clear Is Kind: Feedback, Curiosity, and Leading People Well with Shmuel Saklad (Table Service 301) · 26 minJordan Hooker talks with Shmuel Saklad, Senior Manager in B&H Photo's Enterprise Accounts Department, about what kindness looks like in leadership. Shmuel argues that kindness…
- The Real Work Comes After the Motto with Justin Robbins (Table Service 212) · 37 min · Season 2 Episode 212Most companies get stuck in the promise — but Justin Robbins reveals how truly great organizations go beyond words to create meaningful, lasting impact. If you've ever wondered…
- Building clarity, intentionality, and trust—layer by layer with Sarah Caminiti (Table Service 211) · 39 min · Season 2 Episode 211Host Jordan Hooker is joined by Sarah Caminiti, Head of Business Transformation at Support Ninja and the host of the CX Roundtable podcast. They talk about building clarity…
- Building a performance system, not a theater program with Zack Hamilton (Table Service 210) · 35 min · Season 2 Episode 210Host Jordan Hooker is joined by Zack Hamilton, author of the Experience Performance System™ and host of the Unf*cking Your CX Podcast - they dig in to what it means to build CX…
- Transforming support from cost center to strategic driver with Grant Stanis (Table Service 209) · 36 min · Season 2 Episode 209Grant Stanis, CEO of TeamSupport, shares insights on the transformation of customer support from a cost center to a strategic driver of retention and growth. He emphasizes the…
- Building the next generation of support leaders with Shmuel Saklad (Table Service 208) · 30 min · Season 2 Episode 208In this episode of the Table Service podcast, host Jordan Hooker speaks with Shmuel Saklad, Senior Manager, Customer Experience & B2B Contact Center Operations at B&H Photo…
- Empathy, context, and continuous improvement with Karen Lam (Table Service 207) · 1 min · Season 2 Episode 207In this episode of the Table Service podcast, host Jordan Hooker speaks with Karen Lam, Director of Customer Support at Top Hat. They dig into empathy in support, the importance…
- Playbooks for modern leaders with Ty Givens (Table Service 206) · 31 min · Season 2 Episode 206In this episode of the Table Service podcast, host Jordan Hooker speaks with Ty Givens, founder and CEO of CX Collective, about her extensive experience in customer experience…
- Getting your customers back to green with Stephen Wood (Table Service 205) · 29 min · Season 2 Episode 205In this episode of the Table Service podcast, host Jordan Hooker speaks with customer experience leader Stephen Wood about the importance of proactive management in customer…
- Building a strong outsourced team with BPOs with Kevin Zyskowski (Table Service 204) · 32 min · Season 2 Episode 204In this episode of the Table Service podcast, host Jordan Hooker speaks with Kevin Zyskowski, CEO of CertainlyCX, about the intricacies of working with Business Process…
- The Future of CX: Personalization and AI with Craig Stoss (Table Service 203) · 27 min · Season 2 Episode 203In this episode of the Table Service podcast, host Jordan Hooker speaks with Craig Stoss, a customer experience veteran, about the evolving landscape of customer support and…
- Human-in-the-loop design in the age of AI with Nick Cawthon (Table Service 202) · 27 min · Season 2 Episode 202On this episode of Table Service, host Jordan Hooker is joined by Nick Cawthon, a veteran UX and product design strategist, to discuss the evolution of design in the age of AI…
- How consultants drive results in customer organizations with Vaishali Dialani (Table Service 201) · 31 min · Season 2 Episode 201In this episode of the Table Service podcast, Host Jordan Hooker is joined by Vaishali Dialani, an award-winning CX strategist, who shares her insights on building a career in…
- Bring in the BPOs with Ana-Alicia Siqueiros (Table Service 117) · 29 min · Season 1 Episode 117In this episode of the Table Service podcast, host Jordan Hooker speaks with Ana-Alicia Siqueiros, Director of Support at Peek, about the intricacies of outsourcing customer…
- Leadership that builds trust and drives results with Andrew Rios (Table Service 116) · 29 min · Season 1 Episode 116Join host Jordan Hooker and Andrew Rios - Head of Customer Experience at Cityside Fiber - as they discuss leadership that builds trust and drives results, as well as wisdom for…
- Designing impactful employee experiences with Ian Storm (Table Service 115) · 38 min · Season 1 Episode 115Join host Jordan Hooker and Ian Storm - CX/EX Strategy Leader & Director of Strategic Solutions at Aspect Software, as they discuss building Employee Experiences that lead to…
- What else can we do? with Yetto Co-Founders Brian Levine and Garen Torikian (Table Service 114) · 26 min · Season 1 Episode 114Join host Jordan Hooker and Yetto Co-Founders Brian Levine and Garen Torikian, as they discuss creating a support tool built by support practicioners for support practicioners…
- Becoming a Servant Challenger with Nate Brown (Table Service 113) · 35 min · Season 1 Episode 113Join host Jordan Hooker and Nate Brown, Head of Education and Enablement at Metric Sherpa and Co-Founder of CX Accelerator, as Nate digs into driving value for your team and your…
