Catatan episode
A hospital porter is caught hiding a wheelchair in a cupboard because, as he puts it, "it's my wheelchair". The tracking app that found him had never been announced. By the end of the day, everyone had downloaded it. Martin Sadler, Director of Digital and Technology Services at Birmingham City Council, thinks that story explains more about technology adoption than most transformation programmes. It also exposes a habit he wants tech leaders to break: causing outages, fixing them, then expecting applause. We unpack why great IT should be as unremarkable as running water, why counting how often people need your help is a vanity metric, why a first-time fix rate of zero could be a triumph or a disaster, and why the industry keeps hiring leaders from the same narrow pool. If your team measures success by how busy it looks, press play.
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