The Bagfather
by Baggage Media
Jamie Ratcliffe/Sarah Charsley: How Heathrow Is Reinventing the…
About this podcast
Your all-access pass to the world of baggage, aviation, and innovation.
Step into the fascinating world of baggage and aviation with The Bagfather. This exciting podcast delves into the untold stories, innovative breakthroughs, and behind-the-scenes operations that keep the global travel industry moving.
Hosted by Marlon van der Meer and Jen Zemba, both seasoned professionals with years of experience in the skies and on the ground, The Bagfather uncovers the challenges, triumphs, and transformations shaping how people and their belongings travel across the globe. From industry leaders revolutionising baggage handling to captivating tales from the tarmac, this is a must-listen for aviation enthusiasts, tech lovers, and anyone curious about the hidden logistics of travel.
Because in this industry, every bag tells its own story.
The Bagfather is a Fresh Air Production for Baggage Media. The producer is Julian Lorkin and the executive producer is Annie Day with editorial support from Caroline Blacklock-Vandy.
Episodes
The newest 20 of 22 episodes
- Jamie Ratcliffe/Sarah Charsley: How Heathrow Is Reinventing the Baggage System · 40 minThe Future of Baggage Operations at Heathrow: Automation, Data & Passenger Trust In this episode of The BagFather, host Jen Zemba sits down with Jamie Ratcliffe, Senior Product…
- Anne-Marie Pellerin: Creating A Truly Connected Airport · 36 minFrom Data Overload to Operational Intelligence: Connecting Aviation's Hidden Systems In this episode of The BagFather, hosts Jen Zemba and Marlon van der Meer welcome Anne-Marie…
- Gus Naughton: Improving Baggage Operations | Alaska & Hawaiian Airlines’ Digital Transformation · 42 minAI, Innovation & Rebuilding Trust in Baggage Operations In this episode of The BagFather, host Marlon van der Meer sits down with Gus Naughton, Principal Software Engineer at…
- Stephane Thao: The Future of Seamless Travel | AI, Biometrics & Connected Baggage · 43 minSeamless Travel & the Future of Baggage: AI, Biometrics & Connected Journeys In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Stephane…
- Ryan E. Gales/Azmat Aulakh: Designing Airport Baggage Systems | Beyond Check-In · 44 minRethinking Airport Baggage Systems: Design, Operations & the Future of Automation In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Ryan E…
- Anja Schuhmacher/Juergen Lehmann: How Lufthansa Uses Technology to Win Passenger Trust · 41 minIn this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba sit down with Anja Schumacher, Senior Manager Airport Experience & Partnerships at Lufthansa, and…
- Ina Eldøy: The Future of Baggage Handling | A High-Tech Journey of Your Suitcase · 46 minIn this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Ina Eldøy, founder of Norway’s BagID, a company reshaping the baggage handling experience…
- Alfie Watts: How To Travel Light & Live Large | Lessons from a Race Across the World Winner · 38 minIn this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Alfie Watts, acclaimed travel influencer and winner of BBC’s Race Across the World, for an…
- Dr. Joel Greenberg: Reinventing Aviation Security Technology Through AI-Driven X-Ray Innovation · 43 min · Season 2 Episode 1In this episode of The BagFather, hosts Marlon van der Meer and Jen Zemba welcome Dr. Joel Greenberg, the founder and CEO of Quadridox, a company at the forefront of aviation…
- Blank Slate, Big Plans: Jan Wicki on Baggage at Noida International · 37 min · Season 1 Episode 12We wrap up Series One of The Bagfather with Jan Wicki from Noida International Airport. As a brand new greenfield airport, Noida offers a rare opportunity to design a baggage…
- Breaking the Paper Habit: Jasper Quak on the Rise of BAGTAG · 30 min · Season 1 Episode 11This week on The Bagfather, we go deep with Jasper Quak, Managing Director of BAGTAG. We talk origins, obstacles and the growing momentum behind electronic bag tags. With a focus…
- Heavy Lifting: Jason Odey on the Realities of Baggage at a Major Hub · 30 min · Season 1 Episode 10This week, The Bagfather welcomes Jason Odey, the man behind baggage operations at Toronto Pearson. As Director of Baggage for one of North America’s busiest airports, Jason…
- Inside Aviation Security: A Global View with IATA’s Matthew Vaughan · 44 min · Season 1 Episode 9We go behind the scenes of aviation security with Matthew Vaughan, Director at IATA. With a unique perspective on both policy and practice, Matthew breaks down the realities of…
- Zero Limits: BAGTAG and Ink on the Future of Travel Tech · 27 min · Season 1 Episode 8In this bonus episode of The Bagfather, we bring together Jasper Quak from BAGTAG and Shawn Richards from Ink Innovation to discuss a partnership that’s reshaping how we handle…
- Built for Baggage: Matt Senske on Smarter Systems and Real Results · 31 min · Season 1 Episode 7This episode features Matt Senske of Efficient Technologies, a specialist in automation systems built for the baggage world. We explore what works, what doesn't and why some…
- Behind the Baggage: Darin Juby on Innovation, Airports and the Future · 32 min · Season 1 Episode 6In Episode 6 of The Bagfather, we sit down with Darin Juby, a key figure in the world of baggage innovation. From leading baggage operations at Toronto Pearson Airport to his…
- Flying High: Mark Baker on Southwest Airlines’ Baggage Success Story · 30 min · Season 1 Episode 5In this episode of The Bagfather, we sit down with Mark Baker, Senior Manager of Baggage Strategy & Execution at Southwest Airlines, to explore how one of the world’s most…
- Inside United Airlines: Innovation, Infrastructure and the Future of Baggage · 26 min · Season 1 Episode 4In this special on-location episode of The Bagfather, Marlon and Jen take you inside the iconic Willis Tower at United Airlines’ Global Headquarters. Joined by Kaveh Dabiran…
- Behind the Security Line: Craig Mosfords from the TSA · 31 min · Season 1 Episode 3From United Airlines head office, in WIllis Tower, Chicago, we sit down with Craig Mosfords from the TSA for a behind-the-scenes look at airport security operations. Craig shares…
- Inspiring the Next Generation with The Airport Guy, Mohammad Taher · 31 min · Season 1 Episode 2From Iraq, to Sydney, to Chicago! Recorded from Willis Tower, home to United Airlines, we sit down with Mohammad Taher, self-titled as "The Airport Guy." Mohammad is on a mission…







