About this podcast
Your favorite CS personalities answer your hardest CS questions.
Episodes
- There is no pot of gold | #12 · 23 min · Episode 12What does digital CS mean nowadays? Kristi and Stino dispel the myth that digital CS means...just send more emails. ⏱️ Timestamps: 00:00:00 - Intro 00:01:20 - Digital CS and…
- Don't lose that personal touch | #11 · 22 min · Episode 11When total and complete automation is within reach, do you let it take over? Kristi and Stino share their thoughts on what makes customer success...customer success. ⏱️…
- Get clear on your personal brand | #10 · 37 min · Episode 10Presenting your best self isn't just about the way you dress, talk, or carry yourself anymore. Kristi and Stino share their tips on cultivating the best version of your personal…
- Do not let your petty self win | #9 · 20 min · Episode 9What's the move when your colleague wins big off of a playbook you shared with them? Kristi and Stino weigh the pros and cons of taking the high road, or...letting the pettiness…
- It's time to RETHINK your AI strategy | #8 · 26 min · Episode 8AI, AI, AI... Kristi and Stino get the allure. But there are some things to think about while you board the hype train. Subscribe to the Lifetime Value newsletter…
- Are you leadership material? | #7 · 22 min · Episode 7Getting promoted into leadership is still the ultimate goal for most. Kristi and Stino challenge the notion and, if you're still interested, tell you what to look out for…
- Rediscover your CREATIVITY | #6 · 22 min · Episode 6You can't always get what you want. And when it comes to CSMing, that almost always means...data worth a damn. Kristi and Stino share tactics for FIGHTING for better data or, in…
- Data, not drama | #5 · 15 min · Episode 5It's inevitable that you'll feel overwhelmed in your job. Kristi and Stino give advice on how to discuss it with your manager. Subscribe to the Lifetime Value newsletter…
- Master negotiations by mastering preparation | #4 · 22 min · Episode 4Renewal negotiations have the potential to get out of hand. Kristi and Stino give their best tips for preventing things going sideways. Subscribe to the Lifetime Value…
- Standing on business with your customers | #3 · 30 min · Episode 3How do you serve the "perfect" customer? The one who seems to do it all right. Kristi and Stino unpack that question, and explore what it really means to be a partner to your…
- How to take back CONTROL as a CSM | #2 · 30 min · Episode 2Kristi and Stino answer one listener's question on how a customer success manager can take back control and manage internal conversations around customers at risk. Subscribe to…
- What to do when your champion leaves | #1 · 29 min · Episode 1Kristi and Stino share tips on how to react when your biggest fan at your customer picks up and walks out. Subscribe to the Lifetime Value newsletter…
- The Customer Success Hotline Trailer · 1 minGood morning, good afternoon, and good evening to all you customer success professionals. We are back with another episode of the CS Hotline, where we're answering your burning…
