The Enterprise Digital Podcast
di Barclay Rae and Ian Aitchison
Ultimo episodio
Ep 137: XLAs, DEX and the bigger picture of experience management…
Ep 137: XLAs, DEX and the bigger picture of experience management…
Informazioni su questo podcast
Conversations on enterprise service management and digital transformation.
Hosted by Barclay Rae and Ian Aitchison, the podcast explores the practical realities of modern IT and service leadership, covering technology, service management, people, governance, automation, and business change.
Episodes usually include a short trivia segment and feature the podcast mascots, a cockroach and a mouse.
Regular guests join the discussion and try to get a word in.
Episodi
I 20 episodi più recenti su 142
- Ep 137: XLAs, DEX and the bigger picture of experience management, with Neil Keating · 42 minBarclay and Ian are joined by Neil Keating of XLabs to talk about XLAs, DEX and experience management, and how organisations can get a better picture of the experience they are…
- Ep 136: How AI is changing what software engineering means, with Brian Parks · 45 minBarclay and Ian are joined by Brian Parks of Synapse Software, who spent twenty years as a software engineer, three of them at Cherwell, and now runs a business archiving ITSM…
- ITSM tool churn and why organisations keep replacing them, with Stephen Mann · 14 minIn this mini episode, Barclay Rae talks to Stephen Mann of ITSM.tools about one of the industry's most persistent habits: replacing the ITSM tool every three to five years and…
- Episode 135: Alistair Reid-Pearson on Better Stories in Tech, Neurodiversity and Mental Health · 47 minBarclay and Ian are joined by Alistair Reid-Pearson, Chief Digital Information Officer at Greater Manchester Mental Health and author of Bit Bob: Artificial Earth. The…
- Episode 134: SITS26, AI Saturation and the Missing Value Conversation · 17 minBarclay and Ian are back from the Service Desk and IT Support Show with their first reflections on SITS26. The industry looks healthy, the MSP side felt bigger and more…
- Episode 133: A Pulse Check Before SITS26 · 17 minBarclay and Ian are back with a preview of what's happening at SITS26 next week, and the pulse check they're putting out in the run-up. The Enterprise Digital Podcast has its…
- Episode 132: The Experience Gap — Why IT still isn't listening the way it should · 46 minSami Kallio, CEO and co-founder of HappySignals, joins Barclay and Ian to reflect on 12 years of measuring employee experience in IT — and what the data tells us about how the…
- Episode 131: Can You Name Every Service Your Organisation Runs · 49 minRob Akershoek joins Barclay and Ian this week for a conversation that will feel uncomfortably familiar to anyone who's ever tried to get a straight answer out of their…
- Episode 130: SPARK26 Reflections and the Road to SITS · 24 minBarclay and Ian are back this week, and after a brief detour into the world of AI-powered smell (yes, really), they settle in for a reflective look at the SDI SPARK26 show in…
- Episode 129: Innovation, Trust, and the ITSM Churn Cycle · 53 min · Episodio 129Stephen Mann from ITSM.tools joins Barclay and Ian for a wide-ranging conversation about innovation, adoption, and why the industry keeps going round in circles. The discussion…
- Episode 128 - Building a Service Desk from Scratch, People First · 47 minEpisode 128 of the Enterprise Digital Podcast features Sarah-Jane Bulley, Service Delivery Manager, talking through what it looks like to build a service desk and ITSM operation…
- Episode 127 - Everything You Need to Know About ITIL (Version 5) So Far · 46 minEpisode 127 of the Enterprise Digital Podcast is on the topic everyone in service management is talking about. Barclay Rae and Ian Aitchison are joined by Vicky Hunter, Portfolio…
- Episode 126 - Neurodiversity in ITSM and the Workplace · 47 minEpisode 126 features Faith Thomas, Lead IT Service Management Practitioner at the University of Birmingham, discussing neurodiversity in the workplace and how agile practices can…
- Episode 125: Computing With Living Neurons, Rethinking How AI Is Built · 40 minBarclay and Ian are joined by Dr Ewelina Kurtys, advisor at FinalSpark, to explore biocomputing, using living human neurons as the physical basis for computing. Elina explains…
- Episode 124: Tools, Data, and Decision Making · 25 minBarclay and Ian reflect on a wide-ranging set of observations from across the service management landscape. The conversation covers why the ITSM tooling market continues to…
- Episode 123 - Authenticity, Values, and Leadership in ITSM · 37 minIn this episode, Barclay and Ian are joined by consultant, author, and STEM ambassador Sophie Hussy for a focused conversation on leadership, authenticity, values, and confidence…
- Episode 122 - SMB ITSM: Challenges, Opportunities, and What Comes Next · 46 minIn this episode, Barclay and Ian are joined by for Gartner analyst, Keith Andes from EasyVista. The conversation explores findings from Keith’s recent global survey into how SMB…
- Episode 121 - 40 Years On, Are We Any Better at ITSM? · 46 minIn this episode, Barclay and Ian are joined by long-time industry figure Martin McKenna to reflect on four decades of service management. From the early days of handwritten call…
- Episode 120 – Conference Season, Pumpkins, and Perspectives · 20 minAs conference season kicks off across Europe, Barclay and Ian share stories from recent events in Utrecht and Copenhagen, and discuss what’s coming up on the calendar: from…
- Episode 119 - ITIL and Transformation: How to Implement Change That Actually Works · 38 minIn this episode, Barclay Rae and Ian Aitchison are joined by Roman Jouravlev and Kaimar Karu to discuss the brand-new ITIL publication How to Implement – or, more accurately, how…
