The Property Management Playbook
by Andrew Nguyen & Robert Gallo
Latest episode
Season 2: Ep 10 - An Interview: Negative Gearing and Capital Gains…
Season 2: Ep 10 - An Interview: Negative Gearing and Capital Gains…
About this podcast
The Property Management Playbook is Castellan Consulting’s podcast where we dive into the key strategies, challenges, and success stories in the property management industry. Hosted by industry experts, it’s your go-to resource for mastering the Residential Tenancies Act and navigating VCAT with confidence.
Episodes
The newest 20 of 25 episodes
- Season 2: Ep 10 - An Interview: Negative Gearing and Capital Gains Tax (CGT) with Travis Whelan · 44 min · Season 2 Episode 10Send us Fan Mail Are you making property investment decisions based on facts—or common misconceptions? In this episode of The Property Management Playbook, Andrew sits down with…
- Season 2: Ep 9 - Good Intentions, Wrong Process: Lessons from the Zovi v Ray Case · 24 min · Season 2 Episode 9Send us Fan Mail In this episode of The Property Management Playbook, Andrew Nguyen and Rob unpack the landmark VCAT case of Zovi v Ray (2025), a decision that highlights the…
- Season 2: Ep 8 - An Interview: Service in Property Management with Amy Blackburn · 35 min · Season 2 Episode 8Send us Fan Mail In this episode, host Andrew Nguyen sits down with Amy Blackburn for a thoughtful conversation about what great service really looks like in property management…
- Season 2: Ep 7 - What is Section 91ZK? · 19 min · Season 2 Episode 7Send us Fan Mail In this episode, Rob and Andrew explore a quirky section of the Residential Tenancies Act - Section 91ZK. What is it? And when will you use it? This is a…
- Season 2: Ep 6 - An Interview: Leadership in Property Management with Rachel Atkin from Harcourts · 40 min · Season 2 Episode 6Send us Fan Mail What does great leadership look like in today’s property management landscape—and how do you sustain it over the long term? In this episode, Andrew Nguyen sits…
- Season 2: Ep 5 - The Difference Between Fair Wear and Tear and Damage · 27 min · Season 2 Episode 5Send us Fan Mail Where does fair wear and tear end… and damage begin? Andrew Nguyen and Robert Gallo explore this critical distinction and why it continues to create confusion…
- Season 2: Ep 4 - An Interview: Ray White International Property Manager of the Year - Eloise Sweatman · 28 min · Season 2 Episode 4Send us Fan Mail In this episode, host Andrew Nguyen sits down with Eloise Sweatman of Ray White Frankston to discuss her journey in property management and the experiences that…
- Season 2: Ep 3 - War Stories From Trenches of VCAT · 30 min · Season 2 Episode 3Send us Fan Mail In this episode, we dive into real tribunal and courtroom experiences that every practitioner can learn from. From the unwritten rules of courtroom etiquette to…
- Season 2: Ep 2 - Decoding the Portable Bond Scheme · 25 min · Season 2 Episode 2Send us Fan Mail In this episode, hosts Andrew Nguyen and Rob Gallo break down the legislative shifts hitting the Victorian rental market. We start with the November 2025 RTA…
- Season 2: Ep 1 - The Use of AI in Property Management · 32 min · Season 2 Episode 1Send us Fan Mail In the episode, hosts Andrew Nguyen and Robert Gallo examine the critical boundaries of artificial intelligence within property management and the broader legal…
- Season 1: Ep 14 - Section 91ZM and the "Five Strikes Rule" · 22 min · Episode 14Send us Fan Mail In this episode of The Property Management Playbook, we dive deep into section 91ZM of the Residential Tenancies Act — the provision behind what many call the…
- Season 1: Ep 13 - Prohibition on Letting Premises After Notice To Vacate · 22 min · Episode 13Send us Fan Mail In this episode of The Property Management Playbook, hosts Andrew Nguyen and Robert Gallo delve into Section 91ZZH of the Residential Tenancies Act 1997 (VIC)…
- Season 1: Ep 12 - Issuing Notices To Vacate For Repairs · 34 min · Episode 12Send us Fan Mail This week on The Property Management Playbook, we’re tackling a topic that continues to trip up even experienced PMs — issuing Notices to Vacate for repairs. We…
- Season 1: Ep 11 - A Chat With Julie Davis & Building Strong PM Teams · 53 min · Episode 11Send us Fan Mail In our next episode, we’re joined by the brilliant Julie Davis, co-founder of Agent Dynamics, to explore how profiling can transform the way you build and lead…
- SPECIAL ANNOUNCEMENT - Tickets Now Available For Our Reasonable and Proportionate Workshop · 3 minSend us Fan Mail Tickets are not available on our website for our Reasonable & Proportionate Workshop, which is designed to give property managers the clarity, confidence, and…
- Season 1: Ep 10 - When to Apply to the Magistrates' Court? · 30 min · Episode 10Send us Fan Mail In this episode of The Property Management Playbook, Andrew Nguyen and Robert Gallo dive into a critical yet often misunderstood topic—when to apply to the…
- Season 1: Ep 9 - What Happens When PMs Get It Wrong! · 41 min · Episode 9Send us Fan Mail In this episode of The Property Management Playbook, we dive into what happens when property managers fail in their duty of care—and the serious consequences…
- Season 1: Ep 8 - A Chat with Sarah Cincotta and the Importance of Knowing PM Legislation · 35 min · Episode 8Send us Fan Mail This week, we’re thrilled to welcome a very special guest: Sarah Cincotta, Founder of Rise with Sarah Cincotta and a renowned trainer of property management…
- Season 1: Ep 7 - Use of the Premises for Illegal Purposes and Merry Christmas! · 28 min · Episode 7Send us Fan Mail In this episode of The Property Management Playbook, we explore the complexities of Section 91ZQ of the Residential Tenancies Act, which addresses the use of…
- Season 1: Ep 6 - New Rental Reforms and Rental Dispute Resolution Victoria · 60 min · Episode 6Send us Fan Mail In this episode, we dive into the latest rental reforms in Victoria and explore the transformative impact these changes are having on the property management…
