The Retail Spotlight
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More Data, Fewer Known Customers: Retail's Quiet Problem | 🎙️ Meriel…
More Data, Fewer Known Customers: Retail's Quiet Problem | 🎙️ Meriel…
Om den här podden
One of the key things we frequently observe is the speed with which the retail space is evolving and how many people are finding it challenging to keep up. That’s exactly why we started this podcast - to provide experts a stage to share what they have been working on, bring new ideas to the forefront, create more awareness, and explore cutting-edge technologies.
In a world where customer experiences can make or break a brand, “The Retail Spotlight” is a new podcast series where executives from leading retailers and brands share their stories, innovations, and strategies that puts the customer at the center of every experience.
The Retail Spotlight podcast is powered by refive (https://www.refive.io/en/)
Avsnitt
- More Data, Fewer Known Customers: Retail's Quiet Problem | 🎙️ Meriel Neighbour, Ex-Director of Technology Delivery and Transformation @ River Island · 52 min · Säsong 1 Avsnitt 14🎙️ Meriel Neighbour has spent 15 years inside some of Britain's most recognised retailers - Selfridges, Ted Baker, Clarks, and, most recently, embedded within IKEA as the person…
- What Retail Gets Wrong About Customer Centricity | 🎙️ Fernando de Palacio, Executive Director / CMO @ Leroy Merlin · 36 min🎙️ Fernando de Palacio spent years at McKinsey, in banking, in venture capital, and then at Amazon before arriving in retail. What he found was an industry that talks endlessly…
- Retail’s Data Gap Has a New Deadline with AI | 🎙️ Nina Mimica, Ex- Chief Innovation & Digitalization Officer @ Studenac, Executive Advisor @ Kairos Advisory · 34 min🎙️ In this episode of The Retail Spotlight, we sit down with Nina Mimica, C-suite executive and advisor with 20 years across retail, telecommunications, global appliances, and…
- Anand Rao, Ex-General Manager @ Sharaf DG | 🎙️ Retail as a Service: The Operating Model Behind Tomorrow’s Stores · 40 min🎙️ In this episode of The Retail Spotlight, we sit down with Anand Ganesh - Founder of Retail Fountainhead and veteran retail strategist with 27 years across consumer tech…
- Giovanni Zaccariello, SVP Global Visual Experience @ Coach | 🎙️ Play, Purpose, and the Art of Emotional Retail Design · 49 min · Säsong 1 Avsnitt 10🎙️ In this episode of The Retail Spotlight, we’re joined by Giovanni Zaccariello, SVP Global Visual Experience at Coach, who shares how the iconic brand is redefining what…
- Mara Carvalho, Digital Director @ Salsa Jeans | 🎙️ Digital with a Human Heart: Salsa Jeans' Omnichannel Journey · 45 min · Säsong 1 Avsnitt 9In this episode, our guest is Mara Carvalho, Digital Director at Salsa Jeans, who reveals how the innovative denim brand creates seamless customer experiences across all…
- Gianfranco Cuzziol, CRM and Personalisation Advisor | 🎙️ From Car Boots to CRM: The Art of Purposeful Personalisation #8 · 53 min · Säsong 1 Avsnitt 8In this episode, we're joined by Gianfranco Cuzziol, CRM and personalisation expert whose journey spans from astrophysics, to second-hand card salesman, to global CRM leader…
- Harri Nieminen, Head of Customer Experience and Insight | 🎙 Customer Experience Reimagined: Inside Stockmann's Emotional Value Index #7 · 48 min · Säsong 1 Avsnitt 7In this episode, we’re joined by Harri Nieminen, Head of Customer Experience and Insight at Stockmann, the iconic 160-year-old Nordic department store. Harri takes us on a deep…
- Alan Ferrero, Digital & Ecommerce Director at Camper | 🎙 Redefining Loyalty: Inside Camper's Walking Society and Sustainable Future #6 · 42 min · Säsong 1 Avsnitt 6This episode features Alan Ferrero, Digital & Ecommerce Director at Camper. We explore how this 50-year-old Mediterranean shoe brand is reimagining the future of sustainable…
- Peter Pernot-Day, Head of Strategic and Corporate Affairs for NA and Europe at Shein | Shaping the Future of Fashion: Shein's On-Demand Production Model #5 · 45 min · Säsong 1 Avsnitt 5In this episode, our guest is Peter Pernot-Day, Head of Strategic and Corporate Affairs for NA and Europe at Shein. We discussed the secret to Shein's success and rapid expansion…
- Marco Trada, Director eCommerce at Leroy Merlin | 🎙️ The New Age of DIY : How Leroy Merlin is Blending Tradition with Technology #4 · 56 min · Säsong 1 Avsnitt 4This episode of 'The Retail Spotlight' features an exciting conversation between our founder and host, Mitul Jain, and Marco Trada, Director eCommerce at Leroy Merlin. Most…
- Roger Sole, Chief Digital Officer at Bata Group | 🎙️ Power of Localisation in Retail: Bata's Strategy for Success | #3 · 51 min · Säsong 1 Avsnitt 3This episode of 'The Retail Spotlight' features an exciting conversation between our founder and host, Mitul Jain, and Roger Graell Sole, Chief Digital Officer at Bata Group. The…
- Alessandra Montrasio, Chief Marketing Officer | Fast Service, Faster Marketing: Using Feedback to Innovate | #2 · 44 min · Säsong 1 Avsnitt 2Get ready for an exciting conversation as our founder and host, Mitul Jain, chats with Alessandra Montrasio, Chief Marketing Officer. Alessandra shares her incredible journey…
- Jonathan Haywood, Former Director CRM & Transformation at Holland & Barrett | 🎙️ Personalisation, Loyalty and Innovation in the Health and Wellness Space #1 · 46 min · Avsnitt 1Everyone likes being first, be it in a race or to embrace new technologies. In the debut episode of 'The Retail Spotlight' podcast, Mitul Jain (CEO of refive) engages in an…
- The Retail Spotlight | Trailer · 1 min · Säsong 1Welcome to "The Retail Spotlight"! We have a lot of ground to cover on this podcast but first and foremost thanks for tuning in to the trailer episode! Here’s a quick one minute…
