This Week: When Consumer Perception Does Not Match Network Reality
· 14 min · Sezonul 1 Episodul 309
Note de episod
Analysts Don Kellogg and Roger Entner unpack the FCC’s latest developments, examine real-world data on internet providers including Optimum, and discuss ongoing customer service concerns.
00:00 Episode intro
00:24 New FCC nomination news
01:47 FCC's potential satellite expansion
02:42 Ranking internet provider speeds
03:47 Survey information difficulties
06:29 Do devices still matter?
08:04 Optimum's current metrics
10:29 Network status and customer retention
12:12 The state of customer service
13:41 Episode wrap-up
Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular…
Site: the-week-with-roger.captivate.fm
